Prestigia.com

France
Prestigia.com

NEVER USE THIS COMPANY

I wish to relay an experience I recently had with a company called Prestigia.com. I booked a hotel through them via Trivago back in April. A month later I contacted the hotel to confirm my reservation, the hotel said they had it and to just present my ID upon check in and everything will be good. I arrived at the hotel (the Golden Nugget in Las Vegas NV) on November 2nd to check in, I was told Prestigia had canceled my reservation over a month ago. I called them in London (or where ever they are) and was on hold for over 15 mins so I hung up. I sent an email and they called me back in about an hour. I told them what was going on and they said they had not canceled the reservation.

Come to find out, Prestigia had booked the room through another company so at this point there are 3 different companies involved, 4 if you include the hotel. 4 hours later a representative from Prestigia (I won’t use his name) told me to go ahead and pay for the room for Saturday night and they would have it worked out by Sunday morning. I paid over $300.00 for one night at the hotel (I NEVER would have paid that much for a room but he said he would work it out). Sunday morning came and neither the hotel nor myself had heard anything. I had to hurry up and pack everything and check out of the hotel. I ended up getting a room at the Flamingo on the strip for double what I was paying at the Golden Nugget. I also want to let you know that the Golden Nugget had NO sympathy for me and did NOTHING to try and help me, in fact, they wanted 1 ½ times more than I paid at the Flamingo.

I understand it was not the Nuggets fault but their attitude was you’re SOL, it’s not our problem. In fact when I told some of the guests what had happened and what they wanted for a room for the week the response was “for this place?” So the takeaway is, you may pay a little more but book direct, it’s much safer.

Rooms not available

Im writing to express my concern about the customer service received as well as the false advertisement on your website.

We booked reservations for 4 nights through your company which said the hotel had availability. After 5 attempts to contact Prestigia we contacted the hotel directly. The hotel promptly informed us that they could not confirm our reservation due to Prestigia overbooking the property, of which they has notified Prestigia 2 days prior. Even after the notification of the system error and overbooking, Prestigia is still accepting reservations knowing that there are no vacancies.

I’ve spent several hours on hold, during the advertised business hours (next in line), however no answer or connection to a representative.