Pharmacy Renewal

613-841-1535
2954 St Joseph Blvd, Canada, Ottawa

unprofessional employee

Came to refill a Rx today (Sunday Dec 9) & received awful customer service from KATHERINE (a pharm tech? - she says her last name is Francis). Been shopping at this location since it opened and been filling Rxs at this location since 2013 or before. I've had a few interactions with KATHERINE before (over the phone/in the store) and on those occasions she has been RUDE and gives attitude. When I came in today & my Rx was not ready she asked me loudly if it was my "xxx" rx that was supposed to be filled. 3+ customers were around the pick up line when she vocally announced this. I don't mind that my rx wasn't ready, however; the manner in which she spoke to me and her *LACK of CONFIDENTIALITY is what upsets me. It is my understanding that health information should be protected and discretely discussed with customers...? and that customers should be valued and respected.
KATHERINE lacks professionalism and am concerned as a loyal customer of this store. It is where I refill my prescriptions on a regular basis, spend hundreds of dollars on various products for my children & elderly parents, and collect & redeem Optimum points. I have received excellent customer service from Lindsay (Pharmacist), Cody (Pharmacist), Tamer (Pharmacist) and Tina (pharm tech?) in the past and have never had problems with the various employees there. Perhaps KATHERINE can benefit from more training with professional communication and respect for customers??? I expect more from a Shoppers Drug Mart franchise. Will not be returning to this location and will take my business elsewhere.

Store 1203 Pharmacy SDM

Came to refill a Rx today (Sunday Dec 9) & received awful customer service from KATHERINE (a pharm tech? - she says her last name is Francis). Been shopping at this location since it opened and been filling Rxs at this location since 2013 or before. I've had a few interactions with KATHERINE before (over the phone/in the store) and on those occasions she has been RUDE and gives attitude. When I came in today & my Rx was not ready she asked me loudly if it was my "xxx" rx that was supposed to be filled. 3+ customers were around the pick up line when she vocally announced this. I don't mind that my rx wasn't ready, however; the manner in which she spoke to me and her *LACK of CONFIDENTIALITY is what upsets me. It is my understanding that health information should be protected and discretely discussed with customers...? and that customers should be valued and respected.
KATHERINE lacks professionalism and am concerned as a loyal customer of this store. It is where I refill my prescriptions on a regular basis, spend hundreds of dollars on various products for my children & elderly parents, and collect & redeem Optimum points. I have received excellent customer service from Lindsay (Pharmacist), Cody (Pharmacist), Tamer (Pharmacist) and Tina (pharm tech?) in the past and have never had problems with the various employees there. Perhaps KATHERINE can benefit from more training with professional communication and respect for customers??? I expect more from a Shoppers Drug Mart franchise. Will not be returning to this location and will take my business elsewhere.