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Odenza

Canada, British Columbia

Consumer reviews about Odenza

mercedy
Feb 21, 2012

book a trip

I received the same "Vegas Trip" from Ford, I am NOT sending in the $378 that Odenza asks for to book "my free trip" What a scam!! I am pissed!!

Kali girl
Feb 27, 2012

book a trip

I received a gift certificate from Nissan last year and I am now getting ready to book my trip but before sending the money I read in the fine print that there might be additional tax costs depending on the airport I use. I called the number at 877-451-7245 and was told from the lady there that no one could give me any information about potential additional costs until I paid my $328.70. This concerned me because in Toronto the Airport tax is very high but I have no way of knowing what the extra costs are - so like the person above me - I will not send my money and look for a last minute deal through a travel agent. another question for Odenza would be - if you are located in BC why are you asking for US Dollars?? To many red flags here! I wish Nissan had looked into this better before giving it to me with my purchase. It;s left a bad taste in my mouth with both Odenza and Nissan Canada

savy buyer
Feb 20, 2013

bad service

Not impressed with Ordenza at all. It is interesting to read only high praise on the company website when we have had such shoddy service. I tired to post my comment but of course it is not being published.

You get what you pay for!! And this is very true.

We got a free flight to Las Vegas and two nights hotel stay when we purchased a item in a store.

All we had to do was send in the taxes for the flight of $321.

We had to wait 6 weeks to get assigned a agent and you were not allowed to call the company until the agent has been assigned. When we got our agent she did not respond to our calls you just had to leave messages and wait, when we did eventually speak to her we were told you could only book 30 days out and the hotel was a 2 star.

When we were ready to book we called for 5 days straight and we did not get one reply back, we called client services and they were not interested and told us we had to now wait as it was a weekend and she was not working till the Monday which meant it had now been a week.

After another couple of calls on the Monday we finally got a email back. saying we could book but seats were going fast. We could upgrade for $110 more per person to another hotel. If you went on line and booked the Quad hotel direct the hotel was $22 per night and it was on the strip.

We called the agent back for 3 days and sent several emails to her, again with no reply back, so we called customer services to say how frustrated we were and it had been almost two weeks trying to book the flight with only one call back from our agent and one email. we made over 16 calls and 10 emails. Customer service was not interested and a little rude they said it could take over 72 hours to get a call back and we would have to wait for our agent to come back off sick leave. even though the answer machine did not advise us of this and it was not of our concern.

We were so fed up with the attitude we decided to just book any date and hotel and we would book another hotel ourselves. We sent the agent a email to tell her to just book the flight for the second week of February and the hotel.

On the 3rd week the agent booked it and sent us a email with travel details. no calls or email to apologize for the two week wait.

Ordenza has your money and they do not have to give customer service.. You have no choice to wait for them to get back to you on their terms. If we had not sent the money in we would have booked with another agency. When we got back from the trip we got a email saying would we like to book with them again.

You have to be kidding I would not spend another $ with them.

The agent who we were dealing with had a glowing report on the Ordenza website on the 1 September 2012. I am sure they will not post this comment from one unhappy client.

Midnightoil312
Feb 23, 2017

Update

If you think you’re immune to a con artist’s scam, you might want to mull that one over.

If you answer your telephone, you can be vulnerable.

Even if you see yourself as a person who looks objectively at every situation, you could be caught up in a clever web — even if you’re one of those people who looks at every aspect.

Oh, oh, there’s the catch.

Just weeks ago we read and saw on the news that a young woman finally was free in Iran after being incarcerated for months, though she was innocent of any wrongdoing. Spying, they said.

The phone-call setup

Your own telephone rings midmorning. “Grandma, I’m in trouble in Barcelona, Spain. I need your help.” She is crying uncontrollably.

“Who is this?”

“Don’t you recognize your own granddaughter’s voice?”

Guilt. “But I have five granddaughters.”

“I’m your oldest one.”

It has to be the oldest one of the three sisters; the actual oldest granddaughter is working.

“Nancy (not her real name). But where’s the baby?”

“I have a super baby sitter. My friend Sarah had an extra plane ticket to visit her relatives and invited me to go with her.” That makes sense. Nancy needs a vacation trip.

“What happened?”

“We were out riding and her cousin was speeding. The police found drugs in the car. I was tested and found clean of drugs and alcohol. But I’m in jail anyway.” Oh, oh.

The money request

“I need $2, 000 for bail when I see the judge this afternoon. Then I can fly right home. And you’ll get your money back right away. But please don’t tell a soul. I’m too embarrassed. I’ll tell everyone when I get home.”

Where are those alarms that are supposed to be sounding about now? It’s those tears that drown them out. Of course you’ll give her the money. You look at your husband. He has that terrified look like he’s going to the poorhouse.

“The police officer wants to talk to you now. But please don’t tell anyone.” OK.

“This is Officer P. Seagal of the Barcelona Police Department. Nancy is innocent, but she needs the bail money. You won’t tell anyone, will you? She feels very badly about that.”

No, you won’t. Such a kind officer. So what should you do?

No checks, please

Officer Seagal, who put the accent on the first syllable of his name, then switched to the last syllable (sounds more Spanish, right?), wants you to send cash only, through Western Union. He even gives you the office closest to your home. You did tell him what city you live in (you don’t remember anything that Barry Bonazzi of the Will County Sheriff’s Department has told seniors time and time again: DON’T GIVE OUT ANY INFORMATION.)

But this is your own granddaughter we’re talking about. Stay out of my head!

Directions are explicit. He gives you his phone number (later turns out to be a Montreal area code). You have your cell phone turned on (of course you gave the kind officer your number) and he will call you in 45 minutes. You will get a form from Western Union and you have specific instructions on sending the money, which is now up to $2, 935, to Nancy. No, not Nancy, he corrects himself as someone else seems to speak to him. You send it to her lawyer, David Benson. “An American lawyer?” you ask. “He’s with the American Embassy, ” Seagal says.

Hubby knows best

Hmm, are the bells ringing now? Your husband certainly hears them. “It’s a scam, ” he yells. You break the rules and call Nancy’s phone number to talk to the baby sitter. Nancy answers. Could this be her cell phone? “Where are you, Nancy?” “I’m home. Don’t you hear the baby?”

“Is anyone forcing you to do anything, ” you ask. “No, Grandma, why?”

You explain the whole story.

“Grandma, you’ve been scammed, ” she screams.

Thank God, Nancy is safe. And no money passed through anybody’s hands.

Your husband answers the next call from Seagal and puts him off.

When Officer Seagal calls back a few hours later to see if the money went through, you tell him Nancy got home and you both appreciate that he did such a great job, and hang up. Funny, he hasn’t called back.

So the next time you hear that Bonazzi is going to talk, you go and take careful notes. You’re going to put those withdrawal slips away, and the only thing you’ll take to the bank is everything Bonazzi says.

RuggDr
Sep 5, 2019

Don’t Do It!

TOTAL SCAM! DON’T DO IT!! They want a LOT of money upfront and you get nothing for it in return. For starters, you must send $398 (credit card only so they can keep charging you!). Then you learn about all the “other fees” that you MUST pay, in addition to $199 per person in taxes and fees.” So, you have now committed to over $900 for airfare and 2 nights in a Days Inn or Super 8 (2 star motel). Your trip is limited to “your geographical half” of the continental USA only. Don’t you think that you could book your own trip, with no restrictions, for much less than $900?! And Odenza has the right to levy “Service Fees” if they so choose, and their total lack of customer service has been well documented. Is this worth paying ridiculous fees for? NO!

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