Novo Elite Tours and Travels |
| United Arab Emirates |
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Consumer reviews about Novo Elite Tours and Travels |
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Bkalappa
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Jul 19, 2018
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Too good to be true
They sell you agressively if you join the loyalty program you can book any 4 star hotel rooms in the world with breakfast free for 70 days which you can use in 10 years and if you show much interest they will even reduce their prices from 44k dhs to 25k dhs. That's the heights ther will go down to get you pay up and then it's non refundable.
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Mohsin Allarakhia
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Nov 28, 2018
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Beware of Novo Elite
1 review
Beware of this company. They sold me an expensive Platinum membership with a lot of promises made by the sales representative, many of which turned out to be misleading or outright lies. For example...
They claimed that if you are a Novo Elite member, you will get a minimum 15% discount on airline tickets as compared to buying directly from the airline. During the sales pitch, they even ran a website on a laptop, so I could compare the Novo Elite website air ticket prices to that of the airline website (I compared prices against Emirates during the sales pitch, and yes, the Novo Elite “website” gave me a much cheaper price for the same Emirates ticket). But afterwards, after I had paid for the membership, and tried to make a booking for my next flight, I was told that their website is not operational yet…so the so-called website that was shown to me during the sales pitch did not even exist, and was probably something put up for show (I am not a computer expert, so I don’t know how they did it).
What about their 4 star hotel promise? At least I can get my "free" nights, right? Well...not quite. Firstly, their price for the membership is such that the "free" nights will cost you more than if you buy from any website like Trivago. So why pay Novo Elite in advance, when you can buy the hotels you want, more cheaply, by yourself, whenever you need them? But wait...it gets even worse, as you may have guessed by now. When you actually try to use your "free" nights, you will come across even more problems. For example, I tried to get a 4 star hotel in the Maldives, and they offered me The Ithaa Beach Maldives as a 4 star hotel. Check it out yourself on Google. Is this a 4 star hotel? It looks a house that has been renovated to a guest house, with just four rooms, but Novo Elite insisted it was a 4 star hotel. Finally, it is very difficult to get anyone to answer the phone, so getting anything done from there takes a huge amount of effort.
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