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Non Stop Delivery LLC (N.S.D.)

United States

Consumer reviews about Non Stop Delivery LLC (N.S.D.)

Apr 17, 2021

Non Stop Delivery LLC (N.S.D.)

United States

Worst shipping experience ever!

Ordered a large screen TV on Amazon and unfortunately they assigned shipping to this horrible shipping company, which should be renamed to Never Stop Delivery! They gave a 12 hour shipping window on Friday 4/17/21 and never called or texted. Tried calling them multiple times after 8PM and was placed on hold for 45 minutes and finally opted to "press" #1 for a call back, they never did. Meanwhile Amazon got involved and said it should be delivered Saturday between 7AM & 7PM but Amazon would call back at 1PM to see if we had received it yet. Amazon called at 1PM and we both sat on hold for another 20 minutes and finally a CS rep at NSD answered and explained to Amazon and myself, that the TV is at the local NSD terminal which is CLOSED until MONDAY where it "should" be delivered. Of course their own tracking still says out for delivery, at least we only wasted another half day waiting instead of another full day. In this day and age there is no excuse for treating customers this way. A simple call or text would have solved the problem. I hope Amazon drops this company ASAP, they have 1000's of horrible reviews!

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