NECC Telecom, Inc |
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Consumer reviews about NECC Telecom, Inc |
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Peter T
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Jan 26, 2012
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Fraud
stuid company charge b.sh. divide your total bill for minutes and you will see how much you pay for minutes.
bad conection are normal
disconection to
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Adrian Mayer
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Jan 26, 2012
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Fraud
If NECC Telecom is not a good company, how do you explain they are in business for over 15 years? How comes they have thousands and thousands of happy customers?
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Adrian Mayer
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Jan 26, 2012
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Fraud
If NECC Telecom is not a good company hoe comes they are in business for 15 years?
How comes they have thousands and thousands of happy customers?
Thanks.
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RH1
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Feb 8, 2012
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Charging new fee without advance notice
NECC telecom agreement states that they should send advance notice of new charge before charging the fee. They started charging the fee since September 2011 without advance notice. Due to my trust in them as a customer since 2006, I never noticed the charge because all I did was to check the authenticity if the calls charged. And occasionally I would throw a look at the total billed. I only noticed the extra charge by surprise on the February bill when the total looked much grater than the total of the calls made. I no longer trust this company and I will no longer refer anyone to them. I requested that they honor the fact that they haven't informed in advance of charging the extra fee since September 2011 and they refused and decided to only refund the February charge after I enrolled in the E-bill program which prevents this fee from being charged. Such poor business ethics. They chose to save 10$ and lose my trust as a 6-year customer.
What a cheap way of doing business. And when you want to communicate with management, the customer rep prevents you from doing so.
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Yulia Pilate
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Feb 16, 2012
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Fraud
The worst customer service ever! I’ve been with this company for over 5 years, and I am going to close the account after the fight with customer service. The woman who answered the phone doesn’t have patient at all to listen what the issue was and after finding out the issue she blames me that it was my fault. I told her at the end that I just want to make sure they won’t overcharge me again. She actually said: “We didn’t overcharge you, it was you. You did it yourself!” I am a consultant. I know how to talk to the customers. I think they really need to learn how to talk to their customers.
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ivy66
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Feb 17, 2012
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Fraud
This company is HORRIBLE! They provide marginal service, harass customers, and have beyond RUDE customer service. I have been with them for 4 years because I have to call internationally often, no other reason. They have cheap rates, but you get what you pay for. It is cheaper to use calling cards, but I don't have much time on my hands to keep buying calling cards whose pin-s are all different. Hence, stuck with a lousy company (just to enlighten the person asking about the meagre 15-year business history of the firm). Most recent incident - my credit card was stolen and I had it replaced. I have set up autopay for NECC bills, and while dealing with the credit card company and ordering replacement cards, the NECC payment was declined. This also happened with about 4-5 other companies that I also have on autopay. What does NECC do? They send multiple emails, call me at odd times, SEVERAL times a day, charge me 4.99 late fee, and keep harassing me this way for a $10 bill due on Feb. 16 (today). The harassment started two weekd ago!!! What about the other companies? Nothing like this!!! If you notify me of a problem with the payment and tell me the new due date is two weeks ahead, and that I am already charged a late fee, then leave me ALONE! I will take care of it by the due date not at 7am when you are calling me and waking up my infant and the whole family. That's what the late fee is for - to punish me for being late. I am not contesting that! I just hate the escalation of harassment that this and no other company engages in. Now, you'd think with the tons of manpower they have to make such calls they would do so when YOU are experiencing a problem? Not so! When I moved houses, I dropped my land line but kept the same cell phone number. All of a sudden I could no longer make calls using NECC from my cell. TWO weeks and several customer service reps later, I find out that dropping a registered number will lock your PIN and you cannot make any calls any more. WTF? Where were the email notifications about this? Or the 7am calls? I had to be on hold for HOURS for two weeks to get this straightened out. Many research studies in economics show that people have a very hard time switching brands/companies etc. for largely unknown reasons. I will prove them wrong and start shopping around for a new provider today!!! NECC got the last penny from this gal.
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FTM1973
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Aug 15, 2015
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Necc charge fees for not realistic calls
This company is Horrabile company .. They get your money for non realistic calls .. They are really get your money for calls you did not do .. They are rude as well ..
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EVK
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Dec 12, 2015
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Fraudulent billing practices
I was a customer of this company for over 8 years, it was ok. My most recent bill (December 2015) was for $18 for a $5 call! Apparently, they billed me $4.99 recurring fee (unclear what that is), $1.71 career charges, HST, as well as some mysterious "other fees."
If you were/are a customer - RUN!!!!
At this day and age, there is no need for that. I'll use Skype instead.
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valerypersonal
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Aug 5, 2016
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These guys are crooks
I have made a few phone calls using their service 1 1/2 years ago, paid it off and stopped using their service. Suddenly after a year they started sending me late payment bills with ridiculous interest rate.
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