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MyFaceGifts.com

United States, New York, New York Mills

Consumer reviews about MyFaceGifts.com

John_74_NY
Dec 7, 2018

MyFaceGifts.com

United States, New York, New York Mills
www.myfacegifts.com/

Negative

I ordered a bobble head from this company. The website is very misleading. You are able to select shipping times during checkout. I selected 15 business days. I assumed the bobble head would arrive withing 15 days. But what they really mean is 21 days. Furthermore, they need 15 days or more to produce the figurine. Therefore, their fastest turnaround time is 30 days, and this after paying extra already for faster shipping. The business is based in China and ships from there. The quality of the dolls is poor and customer service is close to non existing. There is no phone number to call or even email address on their website. All other bobble head companies offer a proofing system. This company will just send you the doll without a proofing process. The doll did arrive, many days too late, and totally wrong. They did not follow my instructions at all. The doll went straight to the garbage pin and could not be used for the event.There was not even a remote likeness to the image of the person send in. All in all, a very unsatisfactory experience and I can't recommend this business.

Delilahh
Jan 25, 2019

Terrible Experience

First off the bobble head I ordered looked nothing like the picture I sent so I wasn’t even able to gift it. So I wanted a refund for obvious reasons I just spent all this money for something to go to waste. I wasn’t even asking for my full refund. Not to mention it was poorly made horrible quality and even worse customer service, I was basically robbed. I wish I read the reviews before I ordered but for any future customers do not waste your money here. They are theifs, don’t care for their customers, and will sell you highly priced items for low quality. NOT WORTH IT spend your money elsewhere !!

Cawilliams28
Apr 13, 2019

Terrible service

I ordered a bobble head in early March and chose to pay extra for expedited shipping it is is now April and I still haven’t received what I paid for.. I have tried several times to contact customer service but they don’t get back to you until about 48 hours later with no resolution... this has to be my worse experience with anything that I have EVER ordered online.

Karip1989
Sep 17, 2019

Worst experience ever

I ordered a bobbledhead over a month ago. I paid for “express shipping” and it has yet to arrive. It was suppose to be a birthday gift but ofcourse never arrived in time. I emailed back and forth several times only to get the runaround. They kept telling me that the bobblehead didn’t pass their inspection process and that they would try to “expedite” the process. I have yet to receive anything. It is the most frustrating situation. All they can say is “ thank you for understanding”. NO, I DO NOT UNDERSTAND!!!!

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