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Mr. Lube

Canada, British Columbia, Victoria

Consumer reviews about Mr. Lube

Dec 2, 2019

Mr. Lube Oil Change

I went to Mr. Lube for an oil change and my car was damaged during the change. Three employees promised Mr. Lube would pay for the damage and referred me to a mechanic. When I got to the mechanic, he said Mr. Lube is refusing to pay for the damages I incurred at their shop. I went to speak to Mr. Lubes manager in person and he told me all three employees had changed their stories and were denying that they promised to pay for the damages. I saw one of the employees and he lied to my face, refusing to take ownership for the referral and the promise to cover the damage. The manager watched the videos of me driving in with a working vehicle, driving out with a broken car, and his employees referring me to the mechanic. He said that this was not enough "evidence" for him and that he did not believe me. I was a repeat customer at Mr. Lube and I am NEVER going back. Due to the lack of integrity, horrible customer service, and damaging vehicle service, I would not recommend Mr. Lube to anyone. Please go somewhere else for your vehicle services.

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