Moneris Solutions |
| United States |
|
|
Consumer reviews about Moneris Solutions |
|
being ripped by Moneris
|
Dec 14, 2011
|
Unauthorized charges
I need some advise please, I joined Moneris in 2004 and just recently decided to change companies, to (EVO), the rep for EVO neglected to ask me if I was still under contract with Moneris which I didn't think I was, because every other contract I have ever had after the term is up it usually reverts to a month to month, so I didn't think there would be a problem, this was in June 2011, and I sent them a note informing them I no longer was going to use their services, no I did not do it before I changed, because of another issue I had with them over a chargeback that they screwed me on... It is now December, 2011 and I just received a letter from Moneris saying they are going to going to charge me over 2700.00 for cancellation fees and their lost income projected on what they would have made off my business until the end of the newest 3 year term which would end Oct, 2013. I contacted EVO rep and asked him what I should do and he told me to talk to an attorney.
I am talking to a new rep for a new CC company since EVO sucks too since they are being no help and she talked to Moneris for me and they agreed to reduce it down to 2000.00 and take me back at the same high rates as before, won't pay the 400.00 cancel fee for EVO and lock me into a new 3 year contract. Can they charge me this 2700.00 and can they take me to court for it. seems they should not be allowed to charge me for fees that have not happened yet, what if my business were to go bust, and close, how can they do that?? Their is so much more to this story but it would take pages to write, thanks for any input from anyone, need an idea soon,
|
|
Sundeep3
|
Dec 29, 2011
|
Unauthorized charges
I was just talking to a Moneris representative on the phone today. I asked about interchange + pricing. And he must have thought I had heard to ask for interchange pricing but that I didn't know much details about it. He tried to convince me that interchange pricing includes 1.65% base fee + 0.25% for rewards type cards + the interchange fee on top of that. When I asked him how much the interchange fees are he said they are usually between 0.3% and 0.7%. However on the Visa and Mastercard interchange fee schedule on their website it lists ecommerce fees around 1.55%.
After I brought it up a 2nd and 3rd time he attempted to play it off that other vendors also offer it and to ask them about it. Even tho I told him I've spoken to multiple merchant services and no one has ever mentioned this 'base rate'. He answered the phone as Ravi. At the end when I asked him for his extension # and name he had changed it to 'Ali' after I asked to confirm it was Ravi. And also I asked him to send me a quote by email which was also not sent (no surprise).
If this type of behavior is being done by their sales people, it is no doubt structured that way from the top. These are unethical business people and everyone should be very wary and careful when dealing with these guys. And by being careful I mean look elsewhere for a merchant!
|
|
truder
|
Dec 20, 2012
|
extra charges
We did not realize for some time, however, they were charging us extra all this time. We paid more than we actually signed up for, ending up to spend more than 10% of what it was suppose to be! Moneris Solution are a scam!
|
|
Previous 1 Next |
|
|
