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Mirage Pools | Ken Broughton Australia

Australia, New South Wales

Consumer reviews about Mirage Pools | Ken Broughton Australia

Ripped off since 2006
Mar 14, 2012

Installation of Pool

Well.. Well.. Well.. There is someone else that shares the same opinion of Ken Broughton and Mirage Pools P/L (which went into liquidation and is now trading as Mirage Pools NSW P/L and has partly been bought by Blue haven pools). We started our pool in 2006 and have had nothing but problems (even to this day) with the construction of the pool, lack of communication with the supervisor, and hidden costs paid in cash for materials they never delivered or used. The pool has many problems, such as leaking, clogged spa jets, unfinished coping, the list goes on! These issues were addressed with Ken but he just keeps telling us he will send someone down to address the issues but it will cost us. We informed the Dept of Fair Trading of all our problems (which there is so many it would take too long to list) and they informed us that what ever work was done when the company was trading as Mirage Pools P/L is not warranted because this company has been liquidated, but anything done after the liquidation under Mirage Pools NSW P/L is covered. This means nearly 2/3 of the work done to the pool is not covered, leaving us with a leaky, unfinished pool which we will have to pay for ourselves. So if anyone is thinking of buying from or dealing with Ken Broughton, Mirage Pools NSW P/L or Blue Haven Pools I would strongly suggest that you buy a pool from someone else or even better don't buy one at all.

Jan 31, 2021

Mirage Pools - 20 Years of Trouble

Almost thirty year ago Ken Broughton sold us a pool. The guy is a slime bag and the only ‘Mirage’ in his now closed company is the word SERVICE.
At every step of the installation we had problems and scams. (Way to many to go into.)
Anyone considering using this mob of grifters, my advice is don’t. Call me direct if you know what to look out for, or why you should look elsewhere

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