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MetroPCS

United States, California

Consumer reviews about MetroPCS

johnnytightlips
Dec 13, 2011

Fraud and cheating

Metro is asking for my high security password but i dont remember ever putting my account on high security and therefore i have no clue what the password is. They have no question or hint to help me find my password and i sure as heck dont want to go to the corporate store to unlock it, this sucks so much. any help?

zzzinnnhhhhuuuecitos
Jan 10, 2012

Fraud and cheating

Guys! Let me tell you something! Each account on mpcs has a pin code and security question, or a high security password, actually every customer makes his own pin code, its frustrating sometimes when people don't understand that! I work for customer service, and trust me, you customers need to be more responsible with your stuff! I mean don't get me wrong, but is frustrating when people (lazy people, by the way) say they never made up a pin code, easy, you can not open an account without a pin code! We can help you but come on! We can't get into your minds to get that info, two days ago a guy called me ( a very rude one) to ask me to move his photos from one phone from another !!! I mean, really? How lazy! You customers, need to give us the tools to work together!!! Why you do not understand that?

mrmaserati
May 17, 2012

MetroPCS sucks terrible horrible customer service.

For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm

drknowitall
Jun 8, 2014

Dr Know

I worked for METROPCS and they use that "high security password" scam so you cant switch carriers.
Good luck suing them ($$$) or complaining as it will do nothing. You are their slave and you are just a cash cow, get over it.

Metro sucks 4real
Nov 7, 2016

Don't buy metro PCs worst company ever

Metro PCS or POS as many like to call them is a scamming company. I lapsed on paying my bill for almost 60days BC I have metro as a secondary phone BC they suck. Was hesitant to turn back on but I didn't to. Upon doing that I found out you cannot speak to anyone from metro without a working phone no customer service or tech support nothing . which is absolutely ridiculous I was trying to change my plan but couldn't do that without having paid the bill for a plan that I didn't want. Secondly I paid the bill 11-5-16.. Today which is 11-06-16 I receive a text message stating I owe another payment in full which is absolutely ludacris. I try calling customer service but forgot my high security password so therefore I can't speak to anyone or can't access my account and there saying there's no other way to access my account. Bullshit!! I have had numerous problems with metro since day one over billing, no service in many areas and very very rude people at thete stores whom don't care about smoking weed as they are helping customers. Also very rude not knowledgeable customer service agents. People don't waste your money on a metro phone!!!! Save yourself the money and headache

Cexyweldon4
Nov 20, 2016

False Advertising

My phone was stolen at a store by strangers. Why was they able to change my pass code that they say was set on high sercurity right plus my pbone was the max zte . Your finger print is one of a kind. Right? I called MetroPCS and i was not able to shut my phone off because the person changed every f-king they would not do shit but people that dont know me can also this is not tbe frist time i really wish that a laywer will help me for the fact where and how are they protacting me high sercurity 🤔😣😢😭

Blu burnett
Jun 12, 2017

Cody Burett

First my brother changes our phone plan to the $60 phone plan and I had told him I am not paying that so I created a high security password and now my brother got a new phone and try to put SIM card in that new phone and he's not receiving any data. I called 611 and I gave them my high security code that I had wrote down and they keep saying that's not the right code and I'm believing that it's a scam because I even gave them my old security code and they're saying thats the only way in my accoumt unless you come in the store with a valid i.d. and im only 17 so what in the hell do i do ? Cause this is crap.

Ashleywillis89
May 31, 2018

High security code

I got my phone at the MetroPCS store on warren and Southfield in a plaza they put a high security code on my phone n I don't know what it is plz help

ASHLEYHATESMETRO
Nov 13, 2019

I hate Metro

I have had metropcs for 1 month and they are the worst company on the planet. I payed for half of my bill so I wouldn't have to spend so much when paying my bill in one week so that it aligns well with my paycheck and now the service is going extremely slow, they will not refund me the other 30$ I spent because I want to cancel services with them and they are the worst batch of customer service ever. Now, I have to spend 200$ going to a different phone company so I will be bankrupt, once again. I am so sick and tired of a company saying your plan is "unlimited" and then the number of data runs out... Like what the ### dude. It's not unlimited if the speed runs out. I'm so sick of metro and won't ever go back again.

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