Mastercraft |
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Consumer reviews about Mastercraft |
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Barney Hill
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Aug 26, 2020
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Mastercraft
Dear Mastercraft Doors,
Today is Monday August 25, 2020. On Sunday August 16, 2020 I ordered the following door:
Prehung 32” x 80” 3 Panel Mission w/Dentil Shelf w/22”x14.5” lite, Single Door, Steel, Morrison Door at the Menards Store in Spencer, IA
The door arrived on time on August 25, 2020. I picked the door up, took it home and after l removed the door from its shipping cardboard box, I noticed that at the bottom on the righthand side of the door there where two dents about 1” wide and about 1 foot apart from each other (See pictures)
I would like to know what actions can be taken to rectify this situation. I prefer not to return the door as we have a number of projects dependent on the door installation. Are you willing to offer some kind of discount to compensate me for accepting the damaged product?
Thank you and hope to hear from you soon.
Barney D. Hill
Phone: 402-677-0704
Email: [email protected]
Here is a picture of the contract and pictures of the damage.
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BigAl1956
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Nov 6, 2020
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Master-Crap
Master -Crap , The worst quality and no customer service . Bought 6 panel interior doors and they were prefinished , so they say . When i installed them panels were out of square and edges were like sandpaper , i contacted customer service and they blew me off then after several emails they said thats the way they are , return them , well installed them and they want me to tear them out and return ? What about my time and aggravation . Dont buy these doors there crap ! Terrible quality and no customer service
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