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MASTERCRAFT DOORS

United States

Consumer reviews about MASTERCRAFT DOORS

jfklei
Jun 12, 2019

Mastercraft - Poor Quality materials

My daughter bought a Mastercraft exterior door with window. After installation the door looked and operated well. But within 2 months the plastic trim around the exterior window started to deform and pull away from the door. See pictures
I called customer service and informed them of the problem. I also explained to them that the plastic trim was most likely deforming because of the heat that builds up between the screen/glass door and the Mastercraft door. They offered to send me a replacement window. I asked if this was going to fix the problem because the plastic trim was of poor quality for this application and would it do it again. They said it was a manufacturing defect and this would fix the problem.
After receiving the new window, again painting the cheap looking plastic trim and installing the window it only lasted 1 month before it started to deform. And that was during the winter! A door like this should be designed to withstand a normal application. (With screen door)
It amazes me that a company can sell a product like this.

Mastercraft  - Poor Quality materials Mastercraft  - Poor Quality materials

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