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LogistiCare Maine

United States, Maine

Consumer reviews about LogistiCare Maine

aggiemac
Sep 6, 2018

gas reimbursement

This is the worst company I've ever had to deal with for gas reimbursement. They pay you for the shortest route possible. They want me to take a route which is a long lonely dangerous rode. I prefer the interstate where if I should happen to break down there'd be a good chance for someone stopping to help me. They are also continuously going down on mileage reimbursement. Down forty dollars so far. Pretty soon I'll be lucky to cover a few gallons of gas. LogistiCare Maine also seems to keep losing my gas reimbursement forms I fax to them. I recently got denied a payment because form was late. I had faxed it 3 times. On the 3rd time they seemed to have received it and was sent back denied. I shouldn't be penalized because of their negligence! I really wish the State of Maine DHS would give them the heave hoe and find another company.

DocD
Sep 6, 2018

LogistiCare NightMares

TERRIBLE - THEY ADMIT WORKING AGAINST REFUNDING PATIENTS AND THEY OUTRIGHT LIE...

"...yes it's a struggle" (as in, 'we make it a struggle') I've been empathically informed from one sane client representative who understood the hoops patients and volunteers have to jump through...

I have a PhD and am use to filling out important high-level detailed forms and requests that cannot contain any error before submission...After dealing with them 4 times, I had to tell my mother not to communicate with them anymore because of the frustration and anxiety their corporate methods cause. Furthermore, I cannot morally leave the task to a volunteer anymore knowing what a burden LogistiNightMare is. The 2 last times I had personally taken complete responsibility for the process, from scheduling a ride to following up after reimbursement requests were delayed, denied, redelayed and redenied (a 12 yo child would've recognized they were using devious methods) The process encompassed every time an average of the same document mailed to them 2-3 times because of being incomplete (a date not initialized (?) or document not received...), 7-10 phone calls and 2 faxes... to justify a simple gas reimbursement; nevermind the 4day 350mile-away hospital stay, when a volunteer escort as the driver was refused meal and lodging reimbursement for 3 out of 4 days. Also was refused mileage for that ride for the way back because LogisticCare gave a wrong 5digit confirmation number before the trip, and when that was settled after 2 calls, denied because the trip wasnt, in reality, a 1day 2way trip (as was asked to be filled on the reimbursement paper by an agent SUPERVISOR, before returning home from hospital). Needless to say we expected problems with their contradictions and they happened, family paid 80% of the costs mom was entitled to. We figure that's how they want it to be. We had no choice either, it was a life saving procedure we could not postpone according to the specialist.)

They wear clients down by using every trick in the book to lie by omission, discourage you and find a problem with your reimbursement requests, from the style of the doctor's signature not looking cursive enough to, all of a sudde, some detail in their computer that does not match your information although nothing was mentioned during the previous 4-5 times you went over the information with them...

One other easy to explain example, the last time my mother asked to set up a ride confirmation, they kept the 70yo on the phone 20min 'checking and rechecking information' on their computer (would usually take me 5min, she already being in their system) and then in the end drew up some guilt to discourage her, the agent repeated one last time 'it's not that far of a ride" and added "we will definitively have to call you back after submission to (some team), we only cover from 50miles and over usually. (The distance to her specialist is 62mi from her origin, they only admitted to 54 (which is not possible even by direct bird flight verified through MapQuest, Googlemaps, and 2 other distance calculators)
So you see, even admitting the patient is in the criteria, they make an issue not to recognize the elligibility from that tiring call, and it also happens they never called back...we haven't either.

I have never experienced such subtile deceit tactics before. MaineCare should be ashamed to deal with them, then again maybe they agree with the money saving tactics of their broker. It seems to me the ambulance costs for MaineCare will probably be higher when patients stop going to their medical appointments, or they expect them to stop seeking medical care altogether and die ASAP... i wonder. Goodluck to all, corporate greed has taken over the "care" field. What else could one expect.

PS. as for the title, that they lied, well, they told my mom they would mail to her, on the next week's Friday (a 10days wait), a copy of her last "denied" submission. 2times this she was told. Never received anything. On her last call to them 25days after her initial plea for resubmittal, the 60day limit for reimbursement was passing 2days later. Nothing to be done.

Thankyou LogistiNightMare ( LogistiCare, know as evil corporatisme wearing down the weak, old, sick and fragile)
D Miller, PhD

bcmaine
Oct 3, 2018

Blamed for not knowing the ride was there

This service doesn't let people know when they arrive, or if they've arrived at the correct address. On multiple occasions, I've had drivers show up at the wrong address, and the only way I knew was because the drivers gave me a "courtesy (Logisitcare's word)" call. BTW - Apparently, it isn't required that any Logisticare driver inform clients that they've arrived. It's nothing but a courtesy, and no one has to let you know, if they don't feel like it.
I've also missed appointments because the driver claimed they were here, when I never knew if they were or not. Each time you miss a ride, you get marked as a "no show", and if you miss a certain number of within 60 days, you're barred from using their ride service. So, especially when you have no other option, it's important to know that your ride has shown up AND that they're at the correct residence. If they show up down the road, and don't contact you, how will you know?
That ride that I missed - I had to call to find out where it was, and that's when they informed me that the ride had already shown up, then drove off when I didn't come out. I never even knew they were around. Then, when I made a complaint, the person I spoke to kept insisting that I should have been ready and waiting, and that it was all my fault. We got into a heated discussion where I kept asking questions, and pointing out that I wasn't accepting a "no show" mark for this. Then, she started insisting that I missed multiple rides (not true), before telling me that she was ending the call. In the middle of asking if she was refusing to discuss the matter with me, she hung up.
There is absolutely no reason a client should receive a "no show" for not being notified that their drivers have arrived. There is no reason that a client should fear that Logisticare's drivers will go to the wrong address, then just report that the client never came out.
There is no reason that this service should be run like this, nor allowed to continue.
After the multitude of problems and legal issues just four short years ago, you'd think that Logisticare would have learned how to treat people by now. If I had the money for legal representation, I'd be seeking it out now.

Essiejo
Jul 23, 2019

Terrible customer service

So tired of this company taking months to do a reimbursement for gas milage from Washburn to Portland. Tried doing the ride this trip. They waited till the day before to call and cancel because they couldn't find a driver. So had to reschedule. Now they have to get prior authorization and can back with the confirmation number and they don't do it till the day before and than proceed to cancel because they all require 48 hrs notice for drivers. Kind hard to get 48 hr notice when they won't call back with confirmation number till day before appointment. In the meantime I have to sit here in agony because I can't get to my appointment. Real great company they got I'm telling you. And yes that sarcasm in case you couldn't tell!!!!

rokmanjim
Oct 1, 2019

Cancelling rides

After getting my ride cancelled twice in one month, I am feeling greatly dissapointed. The first time I made my ride arrangement 2 weeks in advance.... I am sitting and waiting and waiting,finally called, they told me my ride had been cancelled a hr ago.... We couldnt find a driver....... OK things happen... then two weeks later I had my ride all called in and secured... up at 5:30 shower get ready for rheumatologist... (after a 6 mnth wait) again I sit on porch waiting for a ride, waited and waited, it past the pick up window, so I called Oooo your ride was cancelled yesterday at 3:30 (they supposedly called) not true never showed on call log on phone... I am getting frustrated with the lack of concern...

rokmanjim
Oct 31, 2019

Another cancel #4 in a row

And again they schedual my ride then cancel the night before, Is this acceptable, and is this the new logisticare? Really disappointed.

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