Log inRegister
Add a Review

LBC Express

Philippines

Consumer reviews about LBC Express

Andy Davis
Mar 16, 2018

LBC Express

Philippines
http://www.lbcexpress.com

Failed to deliver - rude/unhelpful customer service

Paid for premium overnight, door-to-door delivery of a package. Stayed home that day to ensure receipt of delivery.

LBC failed to deliver. They also failed to contact me on the phone number provided.

Sent multiple emails to their customer service via website. No replies ever.

Tried to contact via the webchat function on their website - it was permanently unmanned and inactive.

Tried to contact via the message function on their Facebook page. No replies ever.

First telephone call to their customer service, I was put on hold and then cut off.

Second telephone call to their customer service, I was promised a call back after one hour to "investigate". There was no call back.

Third telephone call I was lectured to by a rude supervisor, Erick, who "advised" me that I wasnt home to collect the delivery, so it had been returned to the "hanger" in Manila.

Asked when they would re-deliver the package, he informed me that they WOULD NOT re-deliver my package. But I could pay AGAIN for shipment.

Basically, my possessions are held to ransom... and there is no recourse.

I was also told I just wait until they had conducted an "investigation" before they would finally send my package.

Weeks have passed since my "overnight" delivery disappeared and I am still waiting.

I have never seen such incompetent and irresponsible service from a delivery company. Their customer service is absolutely terrible, insulting and they don't care whatsoever to resolve their mistakes.

Add a Review about LBC Express

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    Freedom Mobile - Thee worst company in Canada
    Freedom mobile is the worst company I've ever dealt...
    JustFly.com - HORRIBLE - BEWARE
    They changed my flights stating that the airline change...
    COMWAVE - Wi Fi not working
    Our internet went down, due to me using the wrong password...
    Cardingmafia, blackstuff Scam, WU transfer scam - E-shop on dark web
    DOES ANY1 KNOW IS E-SHOP ON DARKWEB IS LEGIT OR NOT?? PLZ...
    Storm Guard Roofing & Restoration - Terrible Job
    Was visited a few years ago after a hail storm and they...
    captain Ds - captain d's and dominoes pizza are history
    Will never ever eat there again because of the idiots...
    Cardingmafia, blackstuff Scam, WU transfer scam - JACK ROOT RUSSIANCARDERS.SE
    JACK ROOT SCAMMER FROM RUSSIANCARDERS.SE TONY FROM...
    FitnessRepairParts.com - Terrible Customer Service
    I received a damaged treadmill deck. They placed the blame...
    Spartan movers - don't hire them!
    These people don't know the meaning of...
    Reservation Counter - Crooked & Dishonest
    4/18: Made reservation with agent of Reservation Counter...
    Just fly.com - Do not use justfly.com
    Do not do business with justfly.com I purchased three...
    comedy central - “N” Word is wrong
    The New Negros?? Nope, not ok. Don’t use the “N”...
    Edmund Kwan - Dangerous
    This doctor hurts people.. Stay away. The internet is...
    MetroPCS by T-Mobile - Phone Issue/Pymt Made Today
    Dear Customer Service Rep: I paid my Acct today at...
    JustFly.com - Poorly Managed
    When I booked a flight on 3/31/19 from New York to Los...
    JustFly.com - Representatives of JustFly
    When I booked a flight on 3/31/19 from New York to Los...
    etax.com - scam
    This tax service is a scam about being free. Only until I...

    Recently Updated Reviews

    Freedom Mobile - Thee worst company in Canada
    Freedom mobile is the worst company I've ever dealt...
    JustFly.com - HORRIBLE - BEWARE
    They changed my flights stating that the airline change...
    COMWAVE - Wi Fi not working
    Our internet went down, due to me using the wrong password...
    Cardingmafia, blackstuff Scam, WU transfer scam - E-shop on dark web
    DOES ANY1 KNOW IS E-SHOP ON DARKWEB IS LEGIT OR NOT?? PLZ...
    Storm Guard Roofing & Restoration - Terrible Job
    Was visited a few years ago after a hail storm and they...
    captain Ds - captain d's and dominoes pizza are history
    Will never ever eat there again because of the idiots...
    Cardingmafia, blackstuff Scam, WU transfer scam - JACK ROOT RUSSIANCARDERS.SE
    JACK ROOT SCAMMER FROM RUSSIANCARDERS.SE TONY FROM...
    FitnessRepairParts.com - Terrible Customer Service
    I received a damaged treadmill deck. They placed the blame...
    Spartan movers - don't hire them!
    These people don't know the meaning of...
    Reservation Counter - Crooked & Dishonest
    4/18: Made reservation with agent of Reservation Counter...
    Just fly.com - Do not use justfly.com
    Do not do business with justfly.com I purchased three...
    comedy central - “N” Word is wrong
    The New Negros?? Nope, not ok. Don’t use the “N”...
    Edmund Kwan - Dangerous
    This doctor hurts people.. Stay away. The internet is...
    MetroPCS by T-Mobile - Phone Issue/Pymt Made Today
    Dear Customer Service Rep: I paid my Acct today at...
    JustFly.com - Poorly Managed
    When I booked a flight on 3/31/19 from New York to Los...
    JustFly.com - Representatives of JustFly
    When I booked a flight on 3/31/19 from New York to Los...
    etax.com - scam
    This tax service is a scam about being free. Only until I...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username