KnowledgeNet The Training Consortium |
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Consumer reviews about KnowledgeNet The Training Consortium |
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Ryan McDonald-KnowledgeNet
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Feb 10, 2012
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Beware...Pulling a fast one
My name is Ryan McDonald, I am the Vice President of Sales for KnowledgeNet (formerly The Training Consortium). I, in good faith, believe the above “complaint” about our products and service was posted by a competitor and not by an actual, legitimate customer of ours. I believe this to be true for the following reasons:
1) I personally searched our entire database of companies and contacts for “Jim Orr” and “James Orr” and did not return any records.
2) I personally searched, and had a Customer Support employee search our Learning Management System for any user by the name of Jim Orr or James Orr. This search did not return any user accounts with either of those names. This system hosts all user accounts for our products. User accounts are never deleted, so if the name existed our system would show it.
3) The person who posted this “complaint” created an account on Complaints Board on 2/9/12, the same day they posted this complaint. This, coincidentally, was the day after our company announced the changing of our name to KnowledgeNet. This is also the only complaint that ”Jim Orr” has ever posted on this website.
4) Finally, and most compelling, we have discovered the organization behind the “Jim Orr” posting is buying Google AdWords on the keyword, “KnowledgeNet” to drive people to this complaint. If Jim Orr was a legitimate past user of our product, and was so upset by his experience with our company that he is willing to spend his own money to drive people doing searches to this page, why would he not have posted this complaint at the time he had such a poor experience? Why would he not have spoken to me or a Manager at some point? He doesn’t even exist in our systems. I will leave it to you, the readers, to make your own determination based on these facts as to whether or not this is a legitimate complaint or simply poor business tactics and a lack of ethics from a bitter competitor.
If Jim Orr is a legitimate past customer of ours, I invite him to call our offices at 877-797-2799 and ask to speak to me. If Jim Orr does contact me directly and I can determine he was in fact a user of our products, I will come back to this page, retract my rebuttal to his complaint and provide him a full refund. We always stand behind the quality of our products and service with a money back guarantee. Thank you for taking this response into consideration when determining if KnowledgeNet may be a good fit for your training needs. Feel free to visit us at www.knowledgenet.com to read more about our history, the reason for our name change and see what we offer. You can also check us out on Facebook at www.facebook.com/knowledgenet, where you can see a little about our company culture and why we were named a Best Places to Work.
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Ryan McDonald-KnowledgeNet
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Feb 10, 2012
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Beware...Pulling a fast one
You can also go to http://knowledgenet.com/contact/testimonials to read testimonials and reviews from our many satisfied customers.
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Ryan McDonald-KnowledgeNet
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Feb 17, 2012
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Beware...Pulling a fast one
UPDATE- It has been one week and I still have not heard from "Jim Orr", the refund and retraction offer stated above still stands...
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