Billing

Yes, they are like that. I was also ripped-off by them. I have been a long time customer for their internet and basic cable service ( 6+years). They claimed I could get their trip play cheaper by 15 dollars per month. I was not told i would be charged to put in the cable box and phone line. The dollar amounts quoted were WRONG big time. I was charged by a blank service call bill for installation -10 mins of the guys time - 25 dollars on my first bill. 2nd - the actual charges do not include all the extras they tossed on 22.00 month fees and misc. doubling my total bill. 3rd - Knology is the worst company ever as when I called to ask about the doubling of my so-called bill they switched me to multiple people (also hung up 1 time) and finally told me they could do anything about the amount. Also when I got angry and said I might use another company they told me I was obligated to at least 6 months at this rate and it would be higher after that. ( I was not told any of this before.) I ALSO asked about going back to the 2 way I had from them (internet and basic cable) but was told there would be a BIG charge for switching back and they did not offer it as an OPTION. What a lousy company. Do not give them your business.