Key Bank |
| United States, Ohio |
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Consumer reviews about Key Bank |
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csmath30
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Jan 9, 2012
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student loan
I have a flight student loan that was originally granted by Key bank and later sold to Great lakes. Needless to say, the orignal loan was for 60, 000 of of which 18, 000 was returned. Here is the deal, I only obtained a private license with an intrument rating and now my loan somehow is 80, 000.00. Why? I understand finance charges, but that is about 40% of the loan. In other words, I am paying 512.00 for the next 20 years for a promissed career that never happaned. I really think the government should do something about it. Their predatory practices are a lame game on all Americans.
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DKF
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Jan 12, 2012
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student loan
A little over 9 years ago we adopted a 13 year old from Los Angeles who became orphaned. When he was 17 we had to send him to a very expensive dual diagnosis residential treatment center in Utah which also functions as a high school. This was an emergency. Because time was of the essence so we could not research quality student loan programs. Now, years later, we are in a perilous economic situation but we haven't missed any payments to Key Bank. They still call us daily to collect money from us. The problem is that Key Bank wants us to remit payment to another organization, a third party, AES, who will then pay Key Bank every month. For reasons nobody understands, the payments never reaches Key Bank. Our bank sends the checks to Key Bank (AES) automatically at the same time every month. In the past Key Bank implored us to change the wording on the checks so AES won't make a mistake. We did that. We followed Key Banks instructions. We also followed AES' instructions. Nothing works. I've done everything they said and more. On Key Bank's behalf I even have called AES to make sure that the money reaches Key Bank. It didn't work. Like clockwork, I keep getting those Key Bank calls every day. In the past, I would tell the Key Bank agent when and where the payment was made and they would be able to collect the money immediately. Lately, they seem to have lost that ability. So now Key Bank is trying to create a situation where I pay a third party then I have to call that third party to tell them to pay Key Bank. Why can't they give me an address where they could collect their money safely?
For everybody reading this, Key Bank has an automated phone department; meaning that every call they make is recorded. To start the conversation, they take about three minutes of my life every day just to tell me about the phone recording and to establish that I am the payor on the account. This is all harassment. After being harassed by Key Bank for over two years, I finally decided to record their calls too. I told them that I am recording their phone calls when they told me they are recording mine. Their policy is not to allow you to record the phone calls so they are forced to hang up. Before they hang up I usually tell them that I will not record the call if they don't record the call. They won't agree to mutual fairness. Every time I mention that I am recording the call to Key Bank they tell me they will hang up on me unless I stop recording them. A few Key Bank agents have asked me, "Why are you recording this phone call? This is just a business call." I stick to my guns and they hang up. I usually ask to talk to a manager who won't record my conversation or who would allow me to record my calls with them. The managers will not talk to me and the battle continues until I call them on my initiative and give them all the information on my check, when it was sent, when it was paid, etc.
Key Bank has stolen weeks of my life because they made a poor arrangement with one of their vendors. I own a business and I have never asked one of our clients to call one of our vendors on my behalf and I never have heard any corporation that ever made that type of request before. There are no words to describe how it feels to face their type of constant drone of harassment. Despite my requests not to do so they call me on Saturdays and Sundays. They call me at dinnertime or later. They don't communicate with fellow case workers. They don't keep detailed phone records of the previous phone, just brief descriptions. I don't know why they record the phone calls if they don't utilize that information. Key Bank doesn't give you a case number when they call. They also don't assign you to one case worker. Each one is unfamiliar with the account. They are a creepy institution. Key Bank should not be a bank. I want Key Bank to stop harassing me and I am now asking questions to a few law firms who may be able to help me.
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salanca
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Sep 6, 2012
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Key Bank Harassing phone calls
For several weeks now I have been receiving 1-2 calls per day from Key Bank (866-325-9674). Each time I answer there is a pause, I am asked if I am who I am, and then hung up on. I've tried several times to call back but each time I supply the automated information I am disconnected. I have been fighting cancer since February, gone through 2 major surgeries and am presently undergoing an intensive Chemotherapy program. My health is already compromised and this added stress is not helping. I am looking for help in ending this aggressive harassment. I can be contacted at [email protected]. Thank you.
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