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kesc

Pakistan

Consumer reviews about kesc

salman qaiser
Apr 25, 2014

kesc

03323342168
f-19/5 f.c.area karachi , Pakistan

over billing

Dear sir ,

It is to be inform you that we are suffering over billing since last 11 to 15 months ,

that is why we could not submit the k-electric billing since last 11 month and due to some personal reason we could not complaint regarding over billing ,



As you know about the federal capital area , in our area the majority of people do not have meter in their flats , we are submitting the bills of k-electric on average billing per month , detail regarding over k-electric bill are as under :



address : f-19/5 f.c.area karachi liaquatabad

account # : 0400014350533

consumer # al045002

name : miss nighat alim

bill chg mode : assd



Due to this problem of over billing we visited to your complaint center dated 16-4-14 which is at aisha manzil (nearest to madni masjid ) and discuss about this matter and they gave us a discount and then we have submitted the k-electric bills dated 16-4-14 , after taking your discount policy the principle amount of this bills around Rs.=30,000/= after discount we have paid Rs. =19,150/= , then we have submitted the application regarding over billing dated 17-4-14 and mention over it kindly sent us billing as per our load .



Next day dated 18-4-14 the representative of k-electric visited our home and checked the load of our home appliance , on dated 22-4-14 again we visited to your complaint center and asked about over written complaint regarding over billing and checking the load as well , he told me aboutload of our home appliance b/w 200 to 220 consumption units per month .



and for your kind information k-electric sending us consumption units 330 , 380, 437 units b/w since last 15 months this is too exceed as compare to our load ,



we have recently received the utility bill of current bill of the month of march 2014 this issuing dated as per written on bill dated 11- April -2014 , we received this bill on 21-4-14 and as we mention above we we have already paid k-electric dues on date16- April -2014



current billing amount of the month of march is Rs.=4700/= this is surprising new for us and over over consumption units of current bill is 437 units it is too much exceed over load b/w 200 to 220 units as per your representative visit at our home .



kindly consider it please and convert my current bill for the month of march as per our consumption load and also change our BILL CHG MOD to AVG instead of ASSD . your earlier action regarding this complaint highly appreciable for use.



NOTE : our complaint regarding this issue still pending at your aisha manzil complaint center which is nearest to madni masjid , and i am not sure that your complaint center of aisha manzil will be solve my problem near future that is my i have sent of e-mail



your truly

salman qaiser

0332-3342168

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