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JustFly.com

United States, California, Los Angeles

Consumer reviews about JustFly.com

BitBobBank
Aug 8, 2017

Misleading Customer Service

I booked a ticket with justfly.com. It was a "call in fare" so it could not be booked direct from their website.
I did check with the airline website directly and there were extra charges for baggage and meals.

Booking the flight was cheaper on justfly.com and the phone operator/saleswoman confirmed that baggage and meals was included with their price-- I made her repeat this three times. She also seemed like she was really anxious to book the ticket like she would get commission. I suspect this is why she misled me.
I got the booking registration and guess what - it was $100 dollars more for one checked bag under 20KGs! Still not sure if the international flight contains a meal.
I called the customer service line and they wasted another hour of my time. They indicated that the terms and conditions on their website contains some info about paying for baggage. I did not use their website to book the "call in fare". They also told me to contact the airline directly.

They offered to cancel the the entire reservation, which is totally counterproductive. I insisted that they should have provided the service that was represented by their phone saleswoman. I even waited for a supervisor and she had no solutions.

All of the customer service agents did not speak very good English and that also liked to talk over me frequently on the phone.

Totally frustrated, will never use their service again, and you will probably see this post on other review site and maybe the BBB website too!!

Dswhitelaw
May 23, 2018

BE WARNED - JUSTFLY.COM WILL STEAL YOUR MONEY

Justfly.com is incompetent, unprofessional, engages in acts of fraud, and has zero customer service (polite people who are trained to repeat themselves, but they have zero power). Justfly.com booked me a flight on a different date and time than the one I clicked online. I immediately called back and they disconnected before addressing the problem. I immediately called back a second time and was told that "13 minutes has passed since the booking so it is too late to change the flight". They insisted on charging $225 to change their mistake. I refused. I called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be made. Eventually they told me to email: verification@justfly.com. I have yet to find out if anyone will respond.

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