Really Bad Business Ethics

Sadly the customer's experience is typical. I worked for Just Brakes for over 10 years and the store managers are pushed to "up sell". When brakes are repaired, using the best quality parts is very important. You never want to "go cheap" with brake parts or rely on minimum wage employees to repair your brakes. Be safe and take your auto to a trusted repair facility, ask friends and family who they trust if you are not certain who should do repairs.