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jonathan louis furniture

United States, California

Consumer reviews about jonathan louis furniture

Emgeesea
Dec 25, 2011

durability

I just recieved a JL sofa I ordered from Macy's 8 weeks ago. Within 2 days of sitting on the sofa - and I am not heavy, only 160 lbs - the fabric is loosening a looking worn. One part of the back cushion also "pops" in and out when I lean back against it, like the springs in that area are bad.

I love the design of the sofa, but am becoming concerned the quality is not there. I have sent email to both Macy's and JL, so we will see what they say. Macy's return policy is within 10 days of delivery, so I am within that, but they make you pay the $85 delivery charge plus a 10% restocking fee. I guess that's better than losing the whole cost of the purchase if I have to replace this couch in a year though.

TexAg
Jan 11, 2012

durability

We purchased a Jonathan Louis sectional and it started breaking down and compressing within 5 days. The couch was a complete disaster. Fortunately, our furniture company took it back and we bought a different brand that we are very happy with. Jonathan Louis needs to stop making furniture - it's terrible!

Jenoh
Feb 22, 2012

durability

I purchased a Jonathan Louis couch four years ago. The cushions were a problem from the start and the couch is sinking! I thought that after all this time I would work with Jonathan Louis to fix my couch but they are completely uncooperative and are acting like its not under warranty, as if it's not the structure of the couch that is making the problems. I have ordered everything to put under the cushions to stop the couch from sinking and it doesn't work! I bought this couch for $1100, thinking it would be a piece of furniture I would have for my life, and now I fear that it will just go to the dumpster.

John DiMauro
Mar 28, 2012

durability

We have had a JL loveseat, couch, and reclining rocker. From nearly day one the springs on the rocker keep breaking. I have taken it in to repair and once at home, as soon as you attemp to rock the springs break. We have had this into repair five different times. I told the repairman that there is something wrong with the rocking mechanism but he keeps telling me no. It has now been over seven years and my limited lifetime warranty has run out. This has been a nightmare and now I'll have to foot the bill if I want this repaired. It will do no good as the springs break almost immediately. If anyone knows where I can get springs that will actually not break I would appreciate the information.

lbsmyth
Feb 12, 2018

durability -- not!

I purchased the Roxane section (3 piece) from Macy's 9 months ago and the middle piece has been replaced twice so far. Cushion went pretty quick and started to buckle and the replacement ended having the tufting lift within 2 months. I'm 120 lbs and barely sit on the couch. Macy's has replaced it twice but now I worry what will happen next! Paid $1700 and didn't even last a year! Now I'm reading all these reviews and angry with myself that I didn't read before purchasing. I just assumed Macy's only carried high end products - I guess not!

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