jabong

8699266680
Saraswati Vihar Gurgaon, India, Haryana, gurgaon

wrong product

I placed the order in the month of September for "John Player green chinos" with order number : 160925432105589. This order was delivered to me in the end of the September month and unfortunately there was some other product (local lowers) inside the package.

As soon as I saw the product, I shared the snapshots of the product and the package with the chief manager and twitter, however, as per their investigation, I received the ordered item (which is really insane).

The package I received have one more sticker of order number pasted which is reflecting as "160613449563105" and IC sales order no. as "OMXSO/16/1243460" WHICH CLEARLY TELLS THAT THE WRONG PRODUCT HAS BEEN DELIVERED. The item delivered to me is as per the mentioned order number but my order number was also pasted on that very package and hence, wrong product was dispatched to me.

I am almost rendering for around 2 months but my complaint is not getting entertained and agents close the complaint stating RIGHT PRODUCT, RIGHT PRODUCT..!!!

I'm pretty much sure that this instance will definitely make me turn to other e-commerce sites and loosing one customer will not effect your market. Still, I'm hoping from Jabong to re-investigate the issue and check the details again and then come to any conclusion.

Snapshots have been shared via Twitter multiple times, still I'm sending once again.

1st snapshot is my original order number pasted over the old order number

2nd snapshot is of when I removed my order number slip.

I hope, there still someone in the team who can look into the matter and get the resolution.