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J. C. Penney

United States

Consumer reviews about J. C. Penney

Bob Blatchford
Oct 4, 2015

JCPenney Claimed A Possible Customer Security Breach - BUT Keeps "At Risk" Customers In The Dark!

JCPenney Claimed A Possible Customer Security Breach In A Legal Filing - But Chose To Keep "At Risk" Customers In The Dark Over The Suspected Breach.

Although JCPenney, many months later, dismissed their legal action against former employee and "whistle-blower" Bob Blatchford who appeared on NBC's "Today Show" discussing JCPenney's deceptive selling practices, their legal filings against Blatchford, filed by JCPenney staff attorneys, expose a key component of Penney's lawsuit against Blatchford involved grave concerns over the protection of JCPenney customers' personal and financial information, nationwide.

Blatchford, and hundreds, perhaps thousands of JCPenney employees, had, and current employees may still have, easy access to personal customer information, company-wide, across the country.

Legitimate concern is understandable in-light of past security breaches at Target, Home Depot, etc., however, more than 18 months have passed since JCPenney filed their suit, and JCPenney has taken NO action to reach out to their customers and "warn" them regarding their concerns over a possible breach of security regarding JCPenney customers' information, which according to Penney's could include; customer phone numbers, addresses, availability times, and financial information such as credit card numbers, banking information, etc.

To "protect" it's customers, JCPenney took legal action against Blatchford, but, JCPenney FAILED to notify those very customers of a potential security breach of it's customers' personal and/or financial information by a former employee, who according to the JCPenney legal filings, has an "unbalanced vendetta against JCPenney and a love of media attention".

One can only imagine how JCP's trusting customers will react, when they learn JCPenney claimed to have serious concerns regarding a security breach of JCPenney customers' personal and financial information - but FAILED repeatedly to notify JCPenney customers of the potential breach.

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