House of Fraser |
| United Kingdom, England|Northumberland |
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Consumer reviews about House of Fraser |
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cookemary
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Dec 27, 2011
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everything
I recieved gift vouchers for House of Fraser stores for a xmas gift.Very shortly after Xmas i was diagnosed with leukemia as spent several months in hospital having very nearly died. My recovery was very slow but thankfully i am now recovered and in remission. When i then went to spend my vouchers i was told they had expired. . I appealed to a supervisor in the High Wycombe store a man named James, who i might add was extremely aggravated by my request. He returned with another supperviser who told me the same thing .they had expired and that was it. when i said i didnt understand how a voucher could expire as they had the money and it hadnt, expired or evaporated somewhere The only thing James could come up with was"Then a member of your family should have spent them when you were ill and if i wasn't happy with things then contact the manager.
They have had the money for my vouchers and doubtless many others and i do not understand how they can say the've expired When the money is safely in there bank and going nowhere!.,
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dotL
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Dec 16, 2019
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Customer service
I went into the store yesterday and purchased a skirt when I took it to the till there were two girls standing there doing nothing please do something about training these girls to speak properly to customers, smile make eye contact.
What actually happened one girl mumbled do you need a bag I said no but could she possibly wrap in some tissue paper so she reached under the till and brought out about 50 sheets and proceeded to try to wrap round my skirt!!!! I said one sheet was enough and the other girl piped up that it was the store policy to use several sheets????
What are you doing House of Fraser? You are employing people who have not the first clue about customer service they cannot look up address the customer far less smile.
I have bought a lot of stuff in HofF the store in High Wycombe is one of the worst I have been in it is like a giant jumble sale unfriendly untrained staff - bad shopping experience will not return.
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