Harrahs Cherokee Casino |
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Consumer reviews about Harrahs Cherokee Casino |
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Kardou
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Dec 11, 2011
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Scam
I am also a diamond player and most of my points have been playered in Cherokee. I have noticed that the last 2 months the crowd has been thin and then I would play the same machine that I always play and 200.00 went like nothing.
My real complaint is that Harrahs Cherokee sent me a free voucher for myself and a companion for a meal, when I went to the Total Rewards counter they said that my drivers Licence had expired and that they could not honor it. This was really disturbing to me. I live 3 hrs away and I go to Cherokee once a month. I called customer service and Talked with the manager and she didnt once offer me another voucher or any other compensation for this. They are so willing to take your money but give very little in comps and take back the ones they do give. I get coupons for 20.00- 30.00 when I spend sometimes upward of 500-1000.00
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Squibs
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Dec 11, 2011
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Scam
Get your license renewed. It's the law.
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Mary from Maggie
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Apr 8, 2012
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Scam
I'm also a diamond player and have spent literally thousands of dollars over just the past few years..my mistake I know. But my experience was sitting in my bath jacuzzi filled with black mold spewing from the jets! Not just once but 3 different times!! I am so traumatized by this and contacted Ms. Shiver via email..customer support. She got back to me quickly but offered no compensation..they gave me a $25 dinner ticket but so what..I have so many comps I can eat many meals for nothing. When I told her I felt I could sue..I have pictures of the mold..for this debacle, she said she could no longer communicate with me. I guess it's time to quit going all together, and I hope everyone would ban Harrah's Cherokee and put it out of business. I've also had slots not pay what they're supposed to..ex: 9.95 on a $10 hit and so on. I've done the math and watched it closely..but nothing is ever done..I've been told I wasn't adding right!
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