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Grand Canyon University

United States, Arizona

Consumer reviews about Grand Canyon University

GCUStudentResolutions
Dec 13, 2011

school

Hello,
We’d like to assist you. Please contact the Student Resolution Team directly by emailing [email protected] or calling 602-639-8035 with the details of your issue and someone will reach out to you via phone or email within one business day. Thank you for giving us the opportunity to resolve your issue.

H8fatpeepL
Dec 13, 2011

Customer Service and Overall experience

you agreed to pay for classes B4 the financial aid paperwork was completed and approved?!! that wasn't very smart.
question: how accredtied is this University? by the time you pay off the $2700 + interest and fees you could have gone to a 'real' college.
did you research any of their 'successful graduates'? Don't just believe what someone telling you is true, especially since the recruiters are paid 'per sign-up'
how successful is their job placement? easiest thing in the world to research.
you will probably be paying somewheres close to $8, 000 for that $2, 700 program and it will still be worthless.

GCUStudentResolutions
Dec 13, 2011

Customer Service and Overall experience

Hello Jarrett,

We’d like to assist you. Please contact the Student Resolution Team directly by emailing [email protected] or calling 602-639-8035 with the details of your issue and someone will reach out to you via phone or email within one business day. Thank you for giving us the opportunity to resolve your issue.

beyondaggrevated
Dec 16, 2011

Financial Aid/Disbursement Problems

I am having the same issues with GCU. I have been attending since July 2010 and have never received a disbursement check without having to call every day. My GCU retention credit NEVER credits to my account without my having to call and now I am on the 2 payment period of my academic year as of December 12. Up until now my award letter (online, since they don;t actually send you one in the mail like any other college I have ever attended) has stated that my next disbursement date was December 12. Now, all of the sudden, it has changed to say December 26. I called my financial aid officer who told me that he does not know why it would have ever said December 12 because disbursement dates never happen on the first day of class. Then, proceeded to tell me that I needed to call the lender to find out why they had December 12 listed as the date and now changed it. I advised him that I spoke to the lender on December 12 and they said that the school determines the disbursement date. He continued to say "I don't know why they said that, they determine the disbursement date". I have never in my life been told that they lender determines the award letter information and the disbursement date. If that was the case why does the award letter not come from the lender? Why does it come from GCU and is only available online at GCU's student portal? The only answer I can ever get from them is it will be about 2 weeks or "I don't know". It is so frustrating! I am doing what I need to do and GCU needs to hold up their end of the deal. I have 4 kids and I use the stipends from my financial aid funds in order to supplement the income in my home so I can go to school. But, when you have not even somewhat of a specific time frame as to when you expect anything from the school it make it that much harder to do. I am very close to dropping out of GCU and going to another school because of these issues. It just really sucks because GCU is a good school besides the fact that they give students the run around when it comes to their financial aid. My brother-in-law and sister-in-law attend GCU right now too and they have many of the same issues. Maybe, GCU can get their act together eventually.

GCUStudentResolutions
Dec 16, 2011

Financial Aid/Disbursement Problems

Hello beyondaggrevated,

We'd be happy to assist you as well. Please contact the Student Resolution Team directly by emailing [email protected] or calling 602-639-8035 with the details of your issue and someone will reach out to you via phone or email within one business day. Thank you for giving us the opportunity to resolve your issue.

Also, feel free to pass this contact information on to the others you indicated may require some resolution assistance, as we'd like to be of assistance to them too.

GCUStudentResolutions
Dec 22, 2011

Rip Off

Hello Tatia,

We’d like to assist you. Please contact the Student Resolution Team directly by emailing [email protected] or calling 602-639-8035 with the details of your issue and someone will reach out to you via phone or email within one business day. Thank you for giving us the opportunity to resolve your issue.

GCUStudentResolutions
Dec 27, 2011

incompetent academic counselors and financial aid counselors

Hello klhilborn,

We’d like to assist you. Please contact the Student Resolution Team directly by emailing [email protected] or calling 602-639-8035 with the details of your issue and someone will reach out to you via phone or email within one business day. Thank you for giving us the opportunity to resolve your issue.

Alfred Etter
Dec 29, 2011

incompetent academic counselors and financial aid counselors

All a person needs to know is that this school HA HA HA IS A FOR PROFIT SCHOOL AND THE DOLLAR RULES. I WAS CALLED A NAZI BY A PIG NAMED GENA MCGOWEN AND WHEN I OBJECTED I WAS KICKED OUT. I AM STARTING A CLASS ACTION LAW SUIT LEAVE YOUR NAME AND NUMBER HERE IF INTERESTED

Deezil
Dec 29, 2011

incompetent academic counselors and financial aid counselors

It is the student's responsibility to know the requirements. At university level you shouldn't need someone to hold your hand.

M3C Slimjim
Dec 29, 2011

incompetent academic counselors and financial aid counselors

Really? Is that so Deezil the meezil?? haha, I think the OP mentioned in the review having to have someone hold his hand. Nice try at trying to bash the review. No I want you go scram!! troll.

Deezil
Dec 29, 2011

incompetent academic counselors and financial aid counselors

HER hand derp. Shoo troll.

M3C Slimjim
Dec 29, 2011

incompetent academic counselors and financial aid counselors

That's it! You're going on report meezil!!. I am a moderator of my3cents! I have the power!

Deezil
Dec 29, 2011

incompetent academic counselors and financial aid counselors

You are weary, stale, flat and unprofitable. You are grimy, squalid, nastyand profane. You are foul and disgusting. You're a fool, an ignoramus.Monkeys look down on you. Even sheep won't have sex with you. Your hand even refuses autoerotism. You are unreservedly pathetic, starved for attention, and lost in a land that reality forgot. You are a Windows user.

English Ian
Dec 29, 2011

incompetent academic counselors and financial aid counselors

to the op... yes, its a tough life at times but as you get older you might realise that it can get a little tougher... so get over it and stop blaming others. I bet there's more to this than meets the eye.

Jim... get over yourself... ok whoopeee dooo... you are a moderator on my3c but not on here... when will you realise mickey fu cking mouse has as much jurastiction on cb as you do!

M3C Slimjim
Dec 29, 2011

incompetent academic counselors and financial aid counselors

Never ever ever. I look forward to overpowering THE toadstoll troll gang!

Nicole GCU is a terrible school II
Jan 3, 2012

Fin Aid/Scholarship Scam

I am having the same problem with the $1000 scholarship. The untrained staff, unprofessional staff is giving contradicting answers as to why it was never applied. Also, they are unable to provide documentation to support their responses, it is like they are making stuff up just to get me to go away. Most of the people I deal with there are students who just want to get back to studying.
I also agree, the enrollment counselors are a pleasure to work with but the people who are dealing with the important issues, thousands and thousands of tuition and financial aid dollars, are untrained and don't want to be bothered even answering simple questions.

upsetupsetupset2
Jan 12, 2012

school

I called and nothing was done. I was told the exact thing I had been told prior. I was also told I would be contacted and never was.

ccb7826
Mar 6, 2012

Financial Aid Fraud

GCU puts you into classes, and they are so nice when you first start, they call you to follow up in the first class or two, then all of sudden when problems develop, and they will, with financial aid first. The say your check is on the way, so you can order books for your classes and then suddenly there is a problem, and they blame a computer error, then it is an accounting error, but they can not reach anyone in the accounting office to speak to them to find out what to do to fix it. after a month or so of lying to you about where your money is they say the dept of education made a mistake. Three to four months later the money shows up, and all goes well for a week or so. Then you will get a bill, which nobody can explain to you, but they will blow your phone asking you to make payments until the money arrives to the school. when you get upset, the money is suddenly fixed and then things go smooth again until its time to get your next class started.. The class moderator, which is not even a teacher posts a syllabus, which is generic, and when you need help you get bounced around by tech support. The discussion questions often seem pointless, and being an online student is designed to work with people who have busy schedules and less time to devote to class. then if you have problems like several of my friends, and myself have had you get a grade that is not yours, you do the work, but suddenly the moderator says its late, or its not right and you get a failing grade. The same people who couldn't stop calling you for money to pay the bill, suddenly cant remember that you are a student who needs help. They notified me six or seven weeks into my class that i had failed the last class. of course there is a time limit on an appeal or anything else you can do to fix it, and they conveniently wait until that time has passed before notifying you. My instructor changed in the middle of the class without notification, we had a death in the family and it was the holidays, i emailed my instructor and asked for a weeks grace period to turn in the work, she gave it to me, and assured me that i was passing the class. seven weeks later i was notified by the academic advisor that i have balance owed and can not proceed without paying for the class! i refused to pay and got the emails as proof, they wanted to know what happened, i told them, and suddenly nobody will return my calls or emails, other than to ask for the money. do not go to this school, they scam you for money any way they can, and do not care about their students at all!

bethridge
Mar 21, 2012

Financial Aid

Everyone who has had problems with Grand Canyon University please call the BBB Arizona and report them. Also contact the Higher Learning Commission they give accreditation. Maybe if enough of us turn them in we can get help.

Anna1999
Mar 26, 2012

Lied about Student Status/Lost FAFSA

Shame on GCU FOR NOT CORRECTING ASAP. ITS NOT HARD TO FIX

Anna1999
Mar 26, 2012

Money Bandits

NOW THEY CHARGE $400 FEE UPFRONT FOR USING THE CLASS EMAIL SYSTEM I BELIEVE. GREEDY AND MONEY HUNGRY. THE 400 FEE IS OUTRAGEOUS

iderspider1971
Mar 28, 2014

Regarding to my account having a balance

I am making a complaint is because my mother in law passed away October 24,th 20013 unexpectedly and I had told my teacher that she had passed away and that I would do my discussion forums but I was going to have a hard time concentrating on any of the major assighnments. The teacher had me passing all the way up and till the very end and gave me and 0 F like I did not complete any of the work that was supposed to be turned in. I still would be in college if they would of gave me a temporary leave of absence like I had asked for.. I also am disabled and they were aware of me being disabled, they suspended me from college for the next two years and they want me to pay for a class that I still did not take yet and I had three classes to come up with my grade point address and they withdrew me before I could even finish my 3rd class due to a death in the family and I notified the school several times.
I also am on Social Security cause I am disabled and I was threatened with using plagerism on one of the papers I had to write for a class before that one in which I was able not to finish because of the death that had happened in the family. I would like to let people know what is happening to people that are disabled and being taking advantage of from these colleges then the college makes believe that they do not know. I would like to get back into this college without any money being owed or any other hassels cause this college Grand Canyon University is suppose to be a private Christian college and how they treat there students they sure do not act very Christian like. I would also like to receive my mentors in which I was suppose to receive from the first day of college.

brian.riley
Sep 8, 2016

Pell money

So from day 1 of my first course I have heard 4 different excuses as to where my Pell grant money is. I am using the GI bill and of course can use the money for school stuff computer so on. Well here I am in week 1 of my 3rd class to find out after asking many times where the money was that the Pell money had not yet been applied for some reason. Now this was for the 2015-2016 year. So that ended on June 30th. I have gotten so many different answers on the phone or by email that I have lost track. Then when I say either send the money or this will be the last class, I get a bunch of attitude now this is also from the military adviser. I gave the school the benefit of the doubt after reading some things like this from 2011, because the military recruiter from GCU was decent and very helpful once I was done dealing with her that help ended. Now I am sure there will be an post on here about contact us ASAP. Well better yet you contact me.
Thanks
Brian Riley

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