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ford alabang

Philippines

Consumer reviews about ford alabang

christopher hermoso
Dec 13, 2011

no power at all

For a 1yr old car, and a company defective car, which is no power control at all, we as a client or a costumer are not satisfied with this kind of services that ford has been treated us, we need a fast actions on this matter.

Jose E. Casi
Jan 4, 2014

Overdue Repair

I brought in my car Ford Fiesta at Ford Alabang Service Cener in September 23, 2014 after driving the same in our Subdivision Entrance which was flooded. The engine stopped and had it checked by a car electrician in our place but would not start anymore. I had it towed to Ford Alabang Service Center where I bought it on the same day that the incident happened.. After paying for the new BAttery and new Starter that the Insuraance required, and having submitted all the INSURANCE REQUIREMENTS AND HAVING BROUGHT IT TO THE ATTENTION YOUR COMPLAINTS SECTION HEAD, I HAD BEEN ADVISED BY YOUR SERVICE ADVISOR THAT THE INSURANCE CLAIM WAS APPROVED IN NOVEMBER 2013, AS OF TODAY, IT REMAINED IN YOUR FACILITY. WHAT FURTHER HURTS ME IS THAT WHENEVER I CALLED TO CHECK THE STATUS TWICE A WEEK, EITHER COMPAINT SUPERVISOR OR THE SERVICE ADVISOR IS NOT AVAILABLE .WHAT MUST I DO TO HAVE IT COMPLETELY REPAIRED? WHILE I MUST ACCEPT THAT IT MAY HAVE BEEN MY FAULT TO DRIVE IT IN THE FLOODED ENTRANCE OF OUR SUBDIVSION. THE ALMOST FOUR MONTHS, REPEAT FOUR MONTHS IN YOUR FACILITY SEEM TO BE NEVER ENDING. NEED YOUR HELP....

Terryg001
Jul 17, 2015

Mr & Mrs Gardiner

Dear Sir in April we purchased our first New car, a Ford Ranger, for which we paid in total Cash, we also purchased in Cash again additional parts for our ford Ranger such as a car Cover at a cost of 3000 pesos.

The Sales lady that handle our purchase was asked if they would also supply a Car Cover for our Nissan Patrol, we was informed that this Item could also be supplied but was told it would cost 3500 pesos as it was a larger SUV, when the car cover for our Nissan patrol was supplied we questioned the price and the quality and we also Phoned your Alabang shop and spoke with the saleslady in involved in the purchase of this Item, as we were not happy with either the quality or price given us for such a low cost quality Item.

The car cover for a Ford Ranger was fine and of good quality but the one purchased and supplied for our Nissan Patrol is of poor quality and as far as we are concerned was way overpriced, as will be explained....

Yesterday for the first time we took the car cover out from its original bag and covered our Nissan Patrol to protect it from the elements , when we discovered it was falling apart at the seams, we are disgusted at the quality of this Item to say the least, baring in mind this is the first time this cover has even been used.

We have since discovered that the actual price to purchase this car cover from other stores is for sale at between 2000 and 2500 pesos (Maximum Price) at 4 shops that we visited.

Considering we paid cash for our Ford Ranger and additional accessories for both Ford Ranger and our Nissan patrol, we would like to return this Car Cover and would expect either a full refund of the 3500 pesos or this car cover or to replace with the same quality as the one we purchased for our Ford Ranger.

we should also point out that when we asked the sales;day in evolved why we was not supplied the same car cover as the one for our Ford Ranger she said the same cover type was not available for the Nissan patrol and we had to except that, again we have found out that what she told us is absolute rubbish and Yes they do supply the same type cover for Nissan Patrol as for the Ford Ranger, we believe this was an excuse to purchase something that was far cheaper to make money.

The reason we purchased this car cover was to protect our Nissan Patrol from the elements until we could sell it and then by another Ford car for our daughter, now we can't use this cover as it is falling apart at the seams.

Considering we are cash buyers we would have expected better service than this, and to be told that the same car cover is not available for the Nissan Patrol is not a true statement.




Please can your office look into this as we are not happy with the product and considering we paid cash for everything we would expect a full replacement or refund, remembering this is the very first time this Car Cover has been used

Sincerely

Mr & Mrs Gardiner

Terryg001
Aug 7, 2015

Mr & Mrs Gardiner

Can we ask why you have not replied to our complaint, your office has time enough to review our complaint but failed miserably to have the courtesy to even acknowledge our complaint , let alone not even to send us a reply, considering we purchased a New Ford Ranger a few months ago for cash we would expect a better service than this.

Now we would like a copy of the Invoice where your dealer bought our car cover for our Nissan patrol from, your sales lady never supplied one and we are entitled to have an Invoice, either Ford Alabang replace our car cover or show us the dealer that supplied it and we will take our own course of action.

As a matter of courtesy we request you answer our long over due letter.

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