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Flagstar Bank

United States, California

Consumer reviews about Flagstar Bank

uknowimright
Jan 25, 2012

Bank refuses to sign a certified on time payment

I used to have Flagstar Bank up here in Michigan, they were good to me, until I found out that my account had been overdrawn $1, 000. Now, I had a job that I earned in excess of $5, 000 per month and never had less than that in my account at any given time. Well, I later lost my job when Michigan's economy tanked out, and lo and behold, I am getting sued by Flagstar Bank our of Oakland County (never lived there) because supposedly I overdrafted my account by $1, 500. Well, turns out, after going to court to dispute the charges, I learned that Flagstar Bank, being generous and all, had applied $1, 500 in overdraft protection to my account around 2003 or 2004, because I was a "good customer and had excellent credit." Well, after going to court several times in subsequent years, and taking a MAJOR hit to my otherwise perfect credit, Flagstar has all but ruined my life. Now, I have a job making significantly less, but I have cleared up all of my post-job-loss debt, but because the crap from Flagstar keeps getting taken up by collection agencies and cases started up in court against me for the judgment, I still cannot get a loan, and because EVERYONE is checking credit ratings before hiring people, it was hard enough just to find work.

These folks are a bunch of CROOKS! As far as I knew, and my attorney argued, without my written consent on getting this "overdraft protection" this whole mess is essentially illegal. However, according to the paperwork that Flagstar makes you sign off on when opening a checking account, they basically give themselves the legal "blank check" with your signature. Blows, for sure. I'd never deal with them again.

Kat2
Apr 5, 2012

Mortgage Payment Process

I had the same problem and was told it was due to their computer "upgrade". I also had to keep calling but my wait was 60 minutes each time and they always had to transfer me to a cashier to correct the problem. Was furious when they disconnected me instead of connecting me to their cashier as it meant waiting 60 minutes again. After the third month of calling, I started faxing a note telling time how to apply my payment each time I made one. This seemed to work. I tried calling their corp office to complain, but never heard back from them. I've never received an apology for their mistakes or in response to the complaint letter I've sent. Another Unhappy Customer.

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