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Firestone Tire

United States, California

Consumer reviews about Firestone Tire

Paul Vance
Dec 10, 2011

False Advertising

Take your complaint to corporate. If you paid by using a credit card dispute the cgarge with your bank. You can also file a complaint with the BBB, FTC, and other consumer protection agencies.

m_sarna
Jul 15, 2014

Terrible customer service

Recently purchased a set of tires for my daughters small SUV. After two months, a small screw lodged into the treads and created a small leak. I took the tire in for a "free flat repairs" and was informed that the small screw was considered "road hazard" and was charged $13 to have the flat repaired. A week or two later the plug to repair the screw leak was leaking air. I took it in again to have the repair repaired and informed I needed to make an appointment. Needless to say I do not consider this remotely close to good customer service. In the past I had purchased tires from Big O and Discount tire and was treated with much more respect, and prompt and free repairs for flats such as this in a quick and efficient manner. I'll never purchase tires from Firestone again based on this level of service.

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