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Consumer reviews about Farfetch.com

farfetch.com rep
Feb 3, 2012

This shopping experience is so disappointing

Hi. I'm very sorry to hear you are having problems with your order. Please note that farfetch.com offers free worldwide returns which includes all returns and exchanges, we just ask that you let us know within 5 days of receiving the product. Please contact our customer service team using this form: http://www.farfetch.com/pag91.aspx#Help1 and someone should be able to help you with this promptly. (Please note office hours are 9am-6pm GMT) Thanks for your patience & our apologies for the inconvenience, Farfetch.

Cary Kong
Mar 18, 2012

This store is not worth your money or time

How come there is no one reply this serious complaint ?

Apr 26, 2013

No refund - even though the product is returned

I ordered a Purse through Farfetch.com (from a store in Italy). 4 days after placing the order, the order status was set to "returned to shipper". Also got a bill from DHL for shipping & taxes, even though they couldn't possibly have attempted to deliver my package, as I was home the whole time, and did not receive any phone calls. I contacted Farfetch.com customer service, and they told me no refund was possible. Even though the product is returned to the store in the same condition, the answer I got was: "Since you were not available for delivery, the package was returned to shipper. Please understand that you are liable for the duties that could occur on this shipment." This is the worst shopping experience ever! I'm worried I'll ever get my $ 175 back, + the $ 70 bill from DHL. This is just unbelievable.

Dec 2, 2020

It was the Farfetch company perfect for me?

Between 5 and 14 Nov 2020 this company with four hypothetical

sales overloaded my credit card with the amount of €7,085.00.

And without I ever having any contact with this company before!

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