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Empire Parking Services

United States, Georgia

Consumer reviews about Empire Parking Services

mbpittsjr
Dec 14, 2011

Racist Practices

I had a similar experience with these crooks. I put money in the slot when I left the lot on December 3. When I came back the next morning, my money was still in the slot, but the car was booted. The technician claimed that there was no money in the slot when he checked it the night before. He refused to show a video. He only showed a video after I called the police, and the video showed only the empty receptacle inside the cash box. Of course, that receptacle would only show coins if I had dropped them in – the $5 bill I folded up and stuffed in was still lodged in the slot above. I contacted the Better Business Bureau but had no luck (so far). I called Chris Aughtman, and he promised to look into it and call me back, but of course he never did. I agree with the assessment above that he is extremely unhelpful. Nice, but completely uninterested in anything other than making money for his company, whether it is ethical or not. These people are crooks who only care about ripping people off. For them the customer is only wrong, and it’s a shame that the city of Atlanta allows them to continue to rob honest people who get lured in by a cheap parking rate. They don’t make their money from the $5 per day fees. They make their money by groundlessly booting cars from out of state. Someone needs to stop them.

I for one have no intention of parking in one of their lots again. And the next time I am in Atlanta (this coming weekend, actually), I am going to stand on the sidewalk outside one of their lots (just off their property, on public property) and tell people leaving the lot, before they pay, the experience that I had with EPS. Maybe they'll think twice and park somewhere else. If I convince 15 people not to park in an EPS lot, I'll at least have made them lose the same amount of money they stole from me.

mbpittsjr
Dec 14, 2011

Predatory, Fraudulent fees

I had a similar experience with these crooks. I put money in the slot when I left the lot. When I came back the next morning, my money was still in the slot, but the car was booted. The technician claimed that there was no money in the slot when he checked it the night before. He refused to show a video. He only showed a video after I called the police, and the video showed only the empty receptacle inside the cash box. Of course, that receptacle would only show coins if I had dropped them in – the $5 bill I folded up and stuffed in was still lodged in the slot above. I contacted the Better Business Bureau but had no luck (so far). I called Chris Aughtman, the GM, and he promised to look into it and call me back, but of course he never did. These people are crooks who only care about ripping people off. For them the customer is only wrong, and it’s a crying shame that the city of Atlanta allows them to continue to rob honest people who get lured in by a cheap parking rate. They don’t make their money from the $5 per day fees. They make their money by groundlessly booting cars from out of state. Someone needs to stop them.

carnette28
Dec 15, 2011

Fraudulent Vehicle Booting

I was booted on 12/6/11 on Peachtree St I wasn't even inside for 10 min and there were no signs saying i could not park there. I came outside to a boot on my car. I paid the $75 with my card to get the boot removed but when i checked my account they charged me twice. Now i am getting the run around and all these different people Julia, Chip, and Joseph act as if they are going to do something to resolve the issue. Here it is 12/15/11 and I still have not received a call back. Luckily my bank will reimburse the money back to me and they will go after Empire, but nonetheless EMPIRE IS THE WORST

Anna_M
Dec 19, 2011

Unethical, predatory fee collection

The same thing happened to us this weekend, December 17, 2011. At the same location.
I am a visitor here and had family visit from overseas. I have never been at little 5 points before and wanted to explore the town as well as to show it to others. We stopped to get coffee at the Starbucks. It was already dark. We walked to the next shopping center and then down the street. We had 2 cars. Both were booted when we came back. The fine was $50 per car and the person there was extremely rude. Nobody cared we were paying customers of the Starbucks….
He also told us that he’s seen us walking away and it was not his job to point out the sign. By the way, the signs are not lit up, so in the dark you can only pay attention or read it if you happened to bump right it into one.
This does look like a very unfair practice. And even though it was not Starbucks, it left a bitter after taste for the coffee I had….

DDDDDDG
Feb 26, 2012

Fraudulent Vehicle Booting

I would like to make a complaint regarding a parking violation which subsequently got my car clamped which we had to pay $75 for. I would like these fees reversed and an answer regarding my complaint. I would like the fee reversed for the below reason.
We went for dinner at Flip Burger and then drinks at Tin Lizzy's and got a ticket because we where parked in a parking slot that was supposedly for the Tuxedo Festival. However after calling Flip Burger they have advised us that the slot was also considered their space and that we should not have received a ticket. They told us to contact the issuer of the ticket regarding the fee. Please advise about our complaint and we will also be following up with Flip Burger. We have record of the date and time we are sending this email and a copy for our records if we have to take this further.

One a side note: I have filled in all the information that I have on the receipt, as it was not completed by the employee who wrote the ticket.

Thank you,
Daniel

EPScrooks
Mar 10, 2012

Unethical, predatory fee collection

This exact situation happened to me today at Starbucks. I parked my car, walked to the front patio to meet my friend who was sitting there, then walked into Starbucks to grab my coffee. When I looked over, the EPS man had already booted my car. When I spoke with him I received a "when it's in the system, you have to pay." Mind you, he rudely shoved a camera in my face to record what I was saying. I WAS a cusomer of Starbucks. I still had to pay $75 to get the boot off of my car. I DID call the BS number above and was told to leave a message. It has been 9 hours and I still haven't heard back. Absolutely dishonest and horrible. Will be reporting to the police, city, BBB, Starbucks, etc.

dpatl
Mar 19, 2012

Fraudulent Vehicle Booting

My car was booted in a lot behind Truva restaurant in Downtown Atlanta on a 3/18/2012 Sunday night around 10pm. The lot had two payment machines, one of which with "out or service" signs. The 'working' machine would not read my credit card, and no one picked up the phone number posted on the nearby sign. I walk away (to pick up my new vehicle tag from my dad who was having dinner in the restaurant) and come back within 10 minutes to notice a boot on my car, with no notice/sticker to be found so that i know which company to call for removal. I finally call the owner of the restaurant out for help, who has no authority over the neighboring parking lot. The restaurant owner was shocked they booted me so quickly (he saw i was only there for less than 8 minutes). I find a number for EPS on a bent and scratched up sign. When EPS finally arrives, I explain that the payment machine is not reading cards and offer to demonstrate again. The EPS guy who booted me, "Tech-114" i was told, said the machine is run by another company who I would have to call the next morning when open (it was Sunday 10pm). Tech-114 did come down on the price by $25, and said "just give me $50" for the boot removal and you can call EPS tomorrow to ask for a refund. I was momentarily tired of arguing and accepted his offer. After he swiped my card, but before i signed the receipt, I asked 'tech-114' to show me where exactly he claimed to have put the notice/sticker that i had been booted. He refused to show me (because he never placed the notice) unless i signed the receipt. I finally gave in and gave him a signed receipt. He removes the boot and would not answer me when i asked him to show me where he put the sticker/notice. He returns to his vehicle - a new white Chrysler 300 with shiny 22" rims - and pretends to do paper work. Now, I'm standing 2 feet away from this driver side window, money has been paid, boot has been taken off, waiting for my copy of the paper work. I repeatedly ask him for a copy of what the sticker/notice he's supposed to place on vehicles he boots looks like since he said the one he apparently stuck on my car fell off. Tech-114 could NOT provide me with this sticker/notice because he never had one on him. At this time, Tech-114, a large 300+ pound black male, claims he feels threatened by me and asks me to return to my car. I step away 5+ yards, but do not return to my car out of concern that he'll drive off without giving me my copy of the paper work, which i clearly voiced i was waiting for multiple times. About a minute later, 'tech-114' floors the gas pedal and try's to drive away from me. I run after his vehicle and he stops since he has no where to go in the parking lot. I'm yelling for him to provide me with a copy of the paper work he spent so long filling out and entering. He takes a moment and rolls down the passenger side window to throw me a yellow piece on paper, and speeds off right away.
I am extremely dissatisfied with the business practices of what I believe is a fraudulent company, EPS, and will be happy to support any lawsuit brought against them.
I have several photos and video clips of the events I experienced on this night, including the chase to get my copy of the receipt.

matthewdrone
Aug 16, 2012

Dishonest Employees and Management

Last night I went to a friends apartment complex that requires a parking pass. I had a parking pass on my dash of my car, but it was not hanging from the rearview mirror. While we were eating, employee number 103, Patrick, came and booted my car. He also took some pictures, all conveniently of the center of my dash in view of the empty rearview mirror, and of my empty driver seat (because that adds value to the parking permit search). None of the pictures had an angle that would have shown the bright yellow parking pass I had. I took my own pictures, at a slightly different angle and WOW, you can see the pass! When I called Patrick to come remove my boot and explained that "I just put the boot on, i cant refund you". I call the help number and 23 hours later I get a call from his manager. He had me send him my photos that I took on my phone to him through text message and concluded that since he did not see my pass in his employees pictures(sent from my phone), he wouldnt refund me.

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