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EMIRATES NBD BANK

United Arab Emirates

Consumer reviews about EMIRATES NBD BANK

bubak
Oct 27, 2018

poor and horrible service

Please avoid to use Emirates NBD bank if you dont want to experience extremely and horrible service. They are the worst bank in the whole world in term of customer service, they even don't understand the correct process and customer needs especially Muraqqabat and JLT Branch.

Extremely poor service.......

anand.chetan3
Sep 23, 2019

EMIRATES NBD BANK

0529692501
DUBAI, United Arab Emirates

Bad Service, Keep on delaying, Sent wrong CC statement, Poor Technical support

The worse ever bank service I facing right now with this bank. Using Go4It CC since dec,2017. I convert some amount in to installment basis, this happen twice they send me the wrong statement, like the amount I need to pay higher than I purchases I made. In jan, 2019 i face this issue, later they fix it after 1 full month of follow-up, yes in the end they reverse the charges (late payment fee, billed finance charges) because this is their mistake & technical team fixed it from back end.

Now this time they send me wrong CC statement in aug,19.
I paid full amount of July statement which was 5756 but it saying in Aug,19 statement that i didn't pay that, now they sent me statement with extra of AED 3451 of billed finance charges + late payment fee & total amount around 13K, irrespective i made a purchase of only 4.4K.
and I am lock the complaint 4 times, out of which they close 3 without proper reasons & comments, Till today, it is more than 2 months, I am still following up for this issue to be resolve, this also effect consecutive month statement also. I am calling them after every 2 days but everyone of customer care executive they sent request with high priority.
But, later nothing happen, no update.

If you (ENBD) are reading this, don't play with people's hard earning money. Fix your system, fix the system glitches. I using citi bank CC also, never face such issue since 8 years. But with ENBD, within 2 year, happened twice.

My complaint no. is 133435996603

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