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Emirates Customer Affairs

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Consumer reviews about Emirates Customer Affairs

george awad
Jan 16, 2012

What does Emirates Customer Affairs actually do?

Kindly, I have a complaint against the staff of the Emirates Airlines in Dubai . I arrived at the counter in Terminal 1 before 1h:20, The flight was 8:50am, I had to wait they were long queue since there were many passengers checking and boarding. there was only 2 counters for Silver Skyward, alMarhaba service where coming with people to check in front of us, I was not the only one who was upset from the service Since I was arrived to the counter for checking the guy took my passport I sad hi he did not reply he look at me and he ask me do you have laguage my answer was no only my cabin suitcase, then he gave back my passport and he sad your late, I told him that I've been waiting in that queue for more than 30 minutes he answer me it's your problem you should come before 1 hour to check in I was trying to explain for him that I was waiting around 40minutes and that he can do something and trying to find a solution he move my papers on the side and he sad next, then he look at me again and sad do you understand you are late, he was very rood everyone was screaming because Marhaba service was check in for their clients it was a real mess it's really sad to see that terminal 1 is becoming one of the worth airport I felt like I'm in a train station, I tried to find someone who can help there was no one no supervisor, after 15 minutes waiting a gay came he introduce himself saying that he is Supervisor, he ask one question what time is your flight when I answered him he sad your late nothing can be done it was 40 minutes before the flight, he sad if you have problem go complain, I went to complain there was no office for customer service there was an admin office a lady told me that she cannot do anything I must speak with the supervisor again I ask for manager she said no one available in this time I left the office with nothing, then I met a local guy I told him my story he called the supervisor and ask him why you did not put him on the flight his answer was I did not know that he doesn’t have laguage, and he start blaming the Tunisian guy, of course he will not know because he did not ask or care, he left me while I was speaking .
what makes me upset is that there was no one to complain for him, I'm sitting in the airport my flight is leaving and I'm sure if they wanted to help they can it was 40 minutes,
I went to change the ticket they were very helpful and they informed me that I was not the only one who complained about the Tunisian guy and the silver counter in that day .I become silver member(EK 246580084) in about one year I want you to check my account I travel almost twice a month with emirates and each time I'm traveling either the stuff are rood or either there is delay .I know exactly about the rules and I respect them but it was not my fault I couldn’t even leave the queue to check in somewhere else I was scared if I will leave my turn will go,
This is not expectable at all for an airliners like emirates, you, their should be some one to help in that case or to listen to your complain

Please, take an action towards my problem since the Emirate Airline has its good reputation across the world although some employees do not care about the passengers, and specially that guy he wanted to leave to go home earlier as he took only one client after me then he close the counter and he left

mramjad
Mar 5, 2012

What does Emirates Customer Affairs actually do?

DEAR SIR,
MY NAME IS Mr AMJAD ALI
I USED EMIRATES AIRLINE FOR TRAVELING FROM CAIRO TO ISLAMABAD ON 20-21 FEB 2012
WHEN I REACHED AT ISLAMABAD AIRPORT I DIDNOT FOUND MY LUGAGE
I COMPLAINT TO YOUR STAFF AND FILLED THE INVENTRY FORM
NOW YOUR STAFF MEMBER SAYS COME TOMORROW AND TOMORROW I CAME TO YOUR OFFICE INISLAMABAD FOR 8 TIME
BUT THEY DONOT GIVE ME MY LUGAGE
AND NOW THEY SAY WAIT FOR 30 DAY I ALREADY SPEND 15 DAYS IN ISLAMABAD BUT STILL NO RESULT
SIR,
I AM VERY UPSET AND UR STAFF TRYING TO DISTURBE ME
WHAT KIND OF STAFF YOU HAVE AT ISLAMABAD AIRPORT
PLZ DO ME A FEVER AND SOLVE MY PROBLEM
MY DETAIL ARE HERE

NAME : Mr AMJAD ALI
PP : CY1793792
EK : 616
REFRENCE NO : 31189

mramjad
Mar 5, 2012

What does Emirates Customer Affairs actually do?

DEAR SIR,
MY NAME IS Mr AMJAD ALI
I USED EMIRATES AIRLINE FOR TRAVELING FROM CAIRO TO ISLAMABAD ON 20-21 FEB 2012
WHEN I REACHED AT ISLAMABAD AIRPORT I DIDNOT FOUND MY LUGAGE
I COMPLAINT TO YOUR STAFF AND FILLED THE INVENTRY FORM
NOW YOUR STAFF MEMBER SAYS COME TOMORROW AND TOMORROW I CAME TO YOUR OFFICE INISLAMABAD FOR 8 TIME
BUT THEY DONOT GIVE ME MY LUGAGE
AND NOW THEY SAY WAIT FOR 30 DAY I ALREADY SPEND 15 DAYS IN ISLAMABAD BUT STILL NO RESULT
SIR,
I AM VERY UPSET AND UR STAFF TRYING TO DISTURBE ME
WHAT KIND OF STAFF YOU HAVE AT ISLAMABAD AIRPORT
PLZ DO ME A FEVER AND SOLVE MY PROBLEM
MY DETAIL ARE HERE

NAME : Mr AMJAD ALI
PP : CY1793792
EK : 616
REFRENCE NO : 31189


[email protected]

melikaaaa
Mar 15, 2012

What does Emirates Customer Affairs actually do?

please help me.i live in philippine and im a student .i want to chenge my ticket date of 24 of march to 1 or 2 of april becouse i have exam and i have surgery in iran at 3 of april.but emirate agency in philippine doesnt chenge my ticket for that date.they said e i should pay 257$for that to change it for 16 of april .please help me beacouse emirate is the best agency that i see untile now.please help me.thanks so much

mramjad
Apr 4, 2012

What does Emirates Customer Affairs actually do?

MY CODE PAK : 31189
ISB EK 616
CAI EK0924
PASSPORT NO : CY1793792
OUR Ref No : DXB/B/RS/180312/830145
Container NO : AKE19121EK

DEAR SIR MY NAME IS AMJAD ALI
I USED YOUR AIRLINE FOR TRAVELING FROM CAIRO TO ISLAMABAD ( PAKISTAN)
ON 20 -21 FEBRUARY 2012
I SAW MY LUGAGE IN CAIRO AIRPORT LAST TIME BUT WHEN I REACHED ON ISLAMABAD AIRFORT
I DIDNOT FONND MY LUGAGE HERE ON ISLAMABAD ( PAKISTAN )
THATS WHY I FILLED THE INVENTRY FORM
TO DAY I CAME TO EMIRATES OFFICE ISLAMABAD AND CONTACT WITH
ASIF ALI ( LUGAGE SUPERVISOR) FOR HELPING YOU KNOW HE ABUSED ME AND MADE A QUARREL WITH ME
HE INSULTED ME IN FRONT OF EVERYONE
I SAY THIS IS EMIRATES AIRLINE STAFF WHAT KIND OF STAFF YOU HAVE
SIR, I SPENT HERE MORE THEN 50 DAYS BUT STILL NO RESULT

THERE WERE 5 PASSENGERS WHO LOST THEIR LUGAGES ON ISLAMABAD AIRPORT
ALL THE CASES HAS BEEN SOLVED BUT STILL MY CASE IS GOING ON PENDING YOU CANNOT DO THIS WITH ME
MIAN ZAFAR IQBAL (XDXBISB EK 617) IS ONE THEM WHO TRAVELED WITH ME IN THE SAME AIRLINE FROM DUBAI TO ISLAMABAD
HE ALSO LOST HIS LUGAGE YOU SOLVED HIS CASE AND OFFERED HIM
$ 2000 (USD) 4 DAYS AGO

YOU CANNOT DO THIS TO ME SIR
I M VERY UP SET NOW
I LOST MY GIFTS CLOTHS AND EVERY THING WHICH I BROUGHT FOR MY FAMILY
PLEASE TRY TO DO SOME THING .
AND SOLVE MY CASE AS SOON AS POSSIBLE
OTHERWISE I WILL TAKE SOME LEGAL ACTION AGAINST EMIRATES AIRLINE AND ON THEIR STAFF


CONTACT ME : [email protected]
mob no : 0092-336-875-7855

Biljana
Feb 4, 2020

question for refund emirates fly company

Dear Sirs,
Allow me to adress you by mail , wich I have found on your web site.
I am writing you on behalf of my doughter, /Milica Božidar-Pasanger /and kindly ask you to provide us answer, concered situation wich she had during the trip wich she had with your air company.
Actualy, she had flight on 21.january 2020. from Banghkok to Belgrade via Dubai.
EK 377 from Banghkok departure 03:30 arrival to Dubai 07:15
further on, she had flight from Dubai at the same day, 21.January 09:05 to Belgrade EK 2220(operated by Flydubai FZ1745.
From her unknown reason, she could not take flight to Belgrade at the same day, because the Gate was closed.
She had to stay in Dubai in hotel and she had take flight next day / on 22.january the same flight Dubai Belgrade FZ1745 /
Since that she have wait 24 hours for the flight next day/ but not with her fault /, my question is
does she has right for some refundation from side Emirates fly company?
in case that you need , some additional data or documents, please contact me by mail, or she can contact you directly.
many thanks for your answer in advance
i remain with
Best regards
Biljana Bozidar
[email protected]

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