ebridge interactive |
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Consumer reviews about ebridge interactive |
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Ebridge Haters
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Jan 11, 2012
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Scam
Ebridge Advertising - fradulent billing that can be easily attached to your att business phone bill - beware. Ebridge, or 877inmyzip LLC, PaymentOne and even ATT are all in collusion to make it very easy for a company with questionable business ethics to bill for phantom services via att business phone bills (my bill says ISP web host monthly fee). Ebridge (if this is the actual entity that recieved the funds) has some real progress to make with their billing, dispute resolution and overall genral business practicies if they want to be something other than a fly by night rip off operation. Let's be honest if Ebridge was operating their business correctly, there would not be the number of complaints there are online about their business practices - this is an FTC and CPUC action just waiting to happen.
So, apparently after a sales rep cold called my business, (where they claim an employee that was unauthorized to sign on behalf on the company authorized a negative option on their services after a 30 day trial) I guess we agreed to be submitteed to 100 search engines for $99.95 per month + 7.50 in local taxes.
What they conveniently sidestepped here is actually talking to someone at the business that understands internet marketing who would have been able to assess the value of their services and make a proper decision based on a real exchange of informaton. I happen to work in the internet marketing space. The company apparently cannot produce the agreement that their verbal authorization is based on in wrtitten form (some kind of month to month aggreement that PaymentOne and ATT go along with for a fee) and is unwilling to refund the money they stole from my company through my ATT bill.
Their stellar customer support team knows the drill well, I was stonewalled by a woman by the name of Monira Monsry (false name I am sure) who claimed she was actually going to be doing me a favor by cancelling the agreeement. When I asked her if I called her house, spoke to her kid and got them to verbally agree to allow me to tag an extra $100 on her phone bill how she would feel if I kept telling her that I had a legitimate authorization to take this money because her kid had given the verbal authorization. And of course this agreement woudl be based on some script that I could not recall or share. Her suggestion to properly resolve this issues was to take the company address and write a letter to them and explain my postion. She could not give me a refund because this is what she was directed to do by her boss - who of course she could not name, nor could she give an indication of the size of the company that I was forced to do business with (without my consent).
I get that this company may have a decent product at some level, I guess, but who knows? The rest of theis business practices are garbage and anyone the any sense will stay a mile away from ebridge, 877inmyzip llc. And, both PaymentOne and ATT should face some harder questions when vetting the kinds of business partners they are willing to work with - none of this is right and it creates a huge waste of time and energy for all involved when the only real beneficiary is ebridge collecting from people who are not looking at their bill carefully. This post is really just to help anyone avoid this kind of thing in the future - but yet another example of the waste of time and energy companies with questionable business practices impose on unsuspecting consumers, parasites, the scum of the bottom of the bad business bucket - the principal owners, partners, managing members (whatever corporate structure they are using to hide behind) of these businesses should actually have to put their name on these businesses so that people would have an idea of who they are and how they operate.. Ebridge and PaymentOne (and even ATT) are in the business of defrauding businesses with flimsy verbal authorizations that are not based on real contracts. If they were all doing their business right, they would deliver whatever it is that their customers are agreeing to in written form with a window of time to review the actual agreement and then have their client make the decision to accept or not. That wouldn't make them as much money but it would save everyone a lot of time and energy. From what I gather here, they are using some loophole in the "fair billing" laws and masquerading as a real communications service provider which allows them to do the third party billing via att, it is a scam. Where is the FTC and the CPUC, how may people have to go through this before they actually do something?
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eBridgeInteractive
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Jan 11, 2012
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Scam
We have a perfectly legitimate sales methodology that some people simply don’t like. Unfortunately, we all know that telemarketers have a very bad reputation. There are many reasons why people post negative reviews on anonymous, online blogs and forums. They might be dissatisfied with receiving a telemarketing call, or perhaps they might be unhappy with the automated billing service we use. However, we go above and beyond to conduct a legitimate business and ensure that we deliver a valuable service to our clients. The complaint ration for our company is a mere 0.04%.
We maintain that our processes and protocols are perfectly legitimate and we certainly do not resort to any fraudulent tactics. We enter into a good faith agreement with each of our clients, taking their word that they are authorized to make billing decisions regarding Internet listings, telephone account, and services for the business. We apologize that your employee failed to inform you of the account, but again, we acted in good faith believing the person who authorized the account did indeed have the authority he/she told us he/she did; we have no reason to believe otherwise. Therefore, we entered in a valid agreement and started providing service.
Our protocol requires our agents to specifically state that automatic billing would begin after the initial 30 day evaluation, and in order for a sales call to pass our QA department, customers must clearly state that they understand these terms.
Our sales procedure is very specific. Each potential client must acknowledge that our service is without billing for the initial month, after which a monthly service charge will be automatically issued through the business telephone statement unless or until the account is canceled. New clients are always provided with our toll-free cancellation number at least five times during the first 30 days, with at least three of those times being in writing. All of our mailed or emailed communication material during the first 30 days contains a reminder to the client that they may call and cancel the service at any time, without incurring any charges whatsoever.
We are a successful company with over 40, 000 satisfied customers. Our commitment to customer service and quality has been recognized by prestigious organizations such as Deloitte, Inc. Magazine, and the Los Angeles Business Journal. Our QA team works hard to ensure that all of our customers have willingly agreed to our service. We only want customers who see genuine value in what we provide – it does us no good, neither ethically or financially, to deceive anyone.
We are limited in our capacity to assist you with your issue through an anonymous online forum, and we encourage you to contact our customer service department to discuss your account details in depth. We are extremely confident in the competency of our team, and we sincerely invite you to give us an opportunity to assist you again one-on-one. Our Customer Service department can be reached, toll free, at 1.888.993.2743.
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Ebridge Haters
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Jan 12, 2012
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Scam
ok, here we go again. If you all were as good as you claim you are, there would be no need to dedicate your internal resources to answer the hundreds of complaints against your company - ebridge, 877inmyzip is a scam operation that crams unauthorized charges onto business phone bills and has to face the music when people don't get treated fairly. Obviously, your team monitors this kind of activity closely given the amount of time it took to respond, hint - your operations are a real problem for most people, they think they are being ripped off - which they are. The real question here is, why operate your business this way? You waste peoples time and your Customer service department is a joke (where I lost an hour of my time that I will never recoup), though it might be convenient for your management (and help keep the public posting forums clear) it isn't the place to resolve conflicts with businesses that operate in this manner. If you must, here are a few more details that every future client that will be defrauded by ebridge's shady business practices that they should be aware of.
1. the sales rep or whoever cold called my business never spoke to anyone other than an employee, no employees are authorized to bind the company to any agreements.
2. your stellar CS rep said it would take days to locate the voice recording that supposedly authorized the charges. They were supposed to call me, still waiting... You are a technology company, you do have the recording, where is it?
3. she also said the company was unable to produce anything written that might somewhat represent the kind of contract that my employee supposedly verbally agreed to. If you all are doing things right, there would be a script that could be produced - why not share it here?
4. she also said they would only be able to call me back and let me listen to the authorization, given that you are going to have to access an audio file (and you are a technology company in theory), why not send it to me? By law, your company is supposed to keep these transcripts, I have no proof that your company even has the file and if the file exists and has my employee agreeing to anything, they are not an officer VP, or director of the corporation and as such are not allowed to bind the company to any agreement.
5. she also claimed they could not refund the money.
6. At this point I gave her an option. Refund the money and I go away. Or, choose not to refund the money and I publish my account of the way your company operates.
The fact remains that Ebridge/877inmyzip knowingly and willingly deceives individuals and when it gets called for doing wrong, they choose as a matter of company policy to not do the right thing (your management might seriously consider a new process here and refund unhappy customers). The fallout from your bogus business practices is that your name (at least the current one you are operating under) ebridge, 877inmyzip gets published as a scam operation that crams unauthorized charges onto business phone bills. This is a fact and there are hundreds of other complaints that verify this, people do not just make this stuff up. One might consider making the choice as a business to just do your business right, you'll be much more efficient not having to deal with the repercussions of your actions and have more resources to deliver a real product in place of this fraudulent billing scam. I have no interest in speaking to anyone at your company unless I can speak to the person that wrote up the phone authorization script (the alleged contract between our companies that I would make sense for me to see, since in theory I have some sort of contract with your bogus operation) or whoever it is that designed the CS policies that your half brain dead CS people are supposed to believe and follow.
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