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East Coast Gifts & More/a70turbo/NELLA4O

United States, New Jersey, East Coast

Consumer reviews about East Coast Gifts & More/a70turbo/NELLA4O

[email protected]
Sep 17, 2013

East Coast Gifts & More/a70turbo/NELLA4O pure customer service

I ordered a pet safety gate from this E-Bay seller. It came damaged in poor packing. I contacted the seller multiple times, but they ignored my e-mails. I explained the situation to E-Bay/Paypal and was told to that I had to pay to send the pet gate back to get a refund. I find this unfair to the customer. Later, though, Paypal have issued me a shipping credit so I didn’t have to pay for the shipping. It appears that East Coast Gifts & More/a70turbo/NELLA4O lie about the importance of customer service for them and count Buyer Protection to deal with the issues.

East Coast
New Jersey, USA

jtaylor
Nov 4, 2016

East Cast Gifts and More

I ordered a pair of bifocal sunglasses from this company and had to order two more pairs because the temples kept breaking with very minimal use. I wrote to the company and asked if they would replace at least one pair. This is the response I received: "No don't be so cheap and buy a better pair of sunglasses." I replied "Is that the answer for a product you sell, why sell them? The answer I received was: "Yes Joan, no (sic) go buy some Raybans or quite complaining.
I contacted Amazon but never received an answer.
This communication took place Oct. 7, 2016.

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