Dinodirect |
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Consumer reviews about Dinodirect |
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dinodirect001
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Dec 9, 2011
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Return Policy has Problems
Dear honored customers,
On behalf of DinoDirect.com, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedbacks and comments would highly be appreciated to improving our products and service.
I would like to invite you to leave your specific order number in your comments, it will help me investigate your issues and contact you to solve your problems.
Otherwise, you can always contact us by the following 7*24 hours services.
Hotline: 650-265-1038 and 650-489-0224
Email: [email protected].
Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2
Regards,
CS-Manager
DinoDirect
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ngalgano
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Dec 10, 2011
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Return Policy has Problems
Since May 2011 I have been waiting for instructions as to how to program my Garage Remote Control Unit. Despite emails and waiting endlessly online to your "LIVE help support" - Nothing.
One would have thought that this would have been an easy fix BUT sadly No
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dinodirect001
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Dec 13, 2011
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Return Policy has Problems
Dear ngalgano,
Thanks for your comment. So do you mean you had an order on May 2011 and received the product without instruction book? If so, could you please provide the order number so we can find out if we really miss something. And our LIVE HELP sometimes maybe a little crowded when too many customers are ordering at the same time which may need you to wait a while. Please contact us if you need any further assistance. Thank you!
You can always contact us by the following 7*24 hours services.
Hotline: 650-265-1038 and 650-489-0224
Email: [email protected].
Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2
Regards,
CS-Manager
DinoDirect
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ngalgano
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Dec 13, 2011
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Return Policy has Problems
Yes. I received the product but no programming instructions for either Remote, consequently the units are useless without those instructions. The order was made 17 May 2011 Order ID K3J14RK1-DD.
I tried several times since then to obtain assistance from your Live Help
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Paul Vance
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Dec 13, 2011
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Return Policy has Problems
Did you try contacting the manufacturer for the instructions ngalgano? You can google for the instructions too.
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ngalgano
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Dec 13, 2011
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Return Policy has Problems
What manufacturer? How am I supposed to work out who the manufacturer is?
I tried to google instructions for programming Garage remote Control Units but those instructions were of no assistance.
It should be up to the supplier - in this instance DinoDirect to ensure that its supplier/manufacturer provides all the appropriate instructions with the unit when it is shipped. There should not have to be any need for any follow up. The instructions should be packaged with the units. Your advertising states that it is easy to program - unfortunately without any instructions - it is not.
As I have said the units are useless without programming instructions.
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dinodirect001
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Dec 13, 2011
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Return Policy has Problems
Dear ngalgano,
We are sorry for any inconvenience our service may cause. We have checked that the manufacturer could not provide a instruction now because the order was too long ago, But we have specific instruction on our site. Please see more details here:
http://www.dinodirect.com/4-Buttons-Waterproof-Multifunctional-Wireless-Remote-Control-YK120-4.html
Please feel free to contact us if you have any further questions. Thank you!
Regards,
CS-Manager
DinoDirect
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peqahbaek
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Feb 15, 2012
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Being Scammed
Hye Im the newest victim here. Would you like to bring this company down? On facebook maybe?..I have a similar case to some of the other customers who didnt get their freaking WEDDING DRESS.
I placed an order one month ago. I requested that the dress sent to my home-country (im studying abroad, going back for my wedding). They kept emailing me to verify my credit card since I had mismatching address. They even called my house and asked my mom to make sure i confirm my payment. I finally did. I even CALLED them to assure that they can make this dress precisely to the measurement i gave. They said no problem, will do our best and all those things you always hear them saying (i repeat, just saying..usually not done). Oh I forgot to mention, it was a chinese lady, never anybody who speaks english well. I think all the english/american names they put on their emails are just tricks so you think they are reliable. They are a chinese company.
They promised to prepare my dress in 15~25days n get it shipped within 1month. When it already exceeded 25days of the maximum promised time for getting my dress done, i became worried so i emailed them. I got really mad when they had the gut to tell me the dress is not even done when it should already hv been dispatched to me. I didnt get any email telling me they couldnt get it done.
They claimed that the dress is in high demand, difficult to prepare bla3 .. ( do you tell that to your customers?)
This morning they asked if I want to cancel my purchase. I dont know if I should. Because they obviously want money and they can do anything possible to fool me.
does anyone here know any legal actions we can take? I dont want to sue them. I dont need their money. I just want justice.. This company is playing us all.. playing all the first timers.. I know a lawyer in the USA graduating for my school here but im afraid this company ( i wont mention their name its too disgusting) is not based in the USA..
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dinodirect001
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Feb 21, 2012
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Being Scammed
Dear peqahbaek,
On behalf of DinoDirect, I am sorry for any inconvenience our service may cause. DinoDirect indeed is a Chinese company, as exactly we state on our site, we never tried to hide or deny it. I hope you can leave your order number here or contact our customer service so we can work together to solve the problem. Please do not worry, DinoDirect guarantee customer's rights and interests. And i will do the best in my power to help you as well. Thanks and have a nice day!
Regards,
Louis, CS-Manager
DinoDirect
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Karen30
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Apr 5, 2012
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it's a 100% scam
They're a scam. I bought an item from them in January and still haven't received it. Their CS never replies.
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tinamartina
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Apr 9, 2012
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bad company, bad service
This company is a scam! I made a purchase on January and I still didn't receive it! No response on my emails, this is a total scam! I will never use their services again and won't recommend it to anyone!
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Dinodirect CS-Manager
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May 15, 2012
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To tinamartina
Dear tinamartina,
We are really sorry for the inconvenience our service may cause. Were you trying to contact us by email or phone or livehelp? There might be a waiting when too many customers are online. Please leave your order number (xxxxxx-DD) or contact us by the following ways. I am sure we will give you an acceptable solution if it is our product problem. Tele: 650-265-1038 and 650-489-0224
Email: [email protected]. Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2
Regards,
CS-Manager
DinoDirect
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Vita6785
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Jul 10, 2012
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Worst customer support I ever dealed with
I have purchased a few things from this website. When I received them, I saw that the pants were very small, and I ordered M size. I wanted to find out about the return policy, however, that turned out to be very hard to do. The first time I contacted the customer support, a woman named Sharon disconnected me and gave no answer. The second time it took her a whole hour to give me the answer. She said that she would send the terms of the return policy to me by email. When I was logging off the website, there was a window asking what I think of the website and its support. I rated the support poor, because that was exactly what I was left thinking about them.
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Sin11
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Nov 15, 2012
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avoid any business with them!
I placed an order on their website about three month ago and it's still not delivered. tried to contact them but they never respond. Beware and better don't buy from them!
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Dinodirect CS-Manager
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Nov 19, 2012
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To avoid any business with them!
Dear customer,
On behalf of dinodirect, we do feel sorry about the inconvenience we caused to you. If you still have not received the item we sent you. Please contact us by live chat or email or other ways.
Please leave your order number (xxxxxx-DD) or contact us by the following ways. I am sure we will give you an acceptable solution if it is our product problem. Email: [email protected]. Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2
Regards,
Dinodirect
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[email protected]
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Jan 5, 2013
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Request for RMA for order # 19907856-DD
I have e-mailed [email protected] requesting RMA and have not gotten any response. I would like to return order # 19907856-DD which is not working for a replacement,
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Dinodirect CS-Manager
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Jan 5, 2013
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Dear customer,
We have checked that the order is under processing. Please offer our customer team the information they need to make records. We will offer you reasonable solutions about the order. Please contact us by the live chat or email, thus you can get a quicker reply.
Have a nice day!
Regards,
Dinodirect
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regino
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Mar 19, 2013
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complicated to deal with
they sell some stuff that they don't have in stock and will never tell you that you might have to wait a LONG time., they send the wrong item, It take a whole week to get a Gift card instead of a refund, so we are still stuck with them. They will issue a partial refund only, They will finally delete my account even after 2 of their stupid Chinese workers said they don't. Will be loosing a few $ but it will worth it to get rid of those idiots.
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regino
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Mar 19, 2013
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improve the service ?
To improve the service and make the whole world a favor, CLOSE THIS SHOP. Those Chinese workers mean : inefficiency, they are stupid, liars and morons.
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danpret
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Oct 28, 2013
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Incompetant staff
Order Number #658188D9-DD
I ordered an external harddrive from DinoDirect.I was not sure about the items discription so I started a live chat and "Coco" comfirmed that it is indeed an external harddrive that can store date.
I received my "external" today and it is just a port for a USB. I paid R400 for this with the shipping. A port like this in South Africa wil cost me R11. I spent 3 hours with them on a live chat and send through a email.
They confirmed that they will email me with an answer.
A answer to what?That your staff are incompetent and now I have to pay?
I have struggled with them from the begining I hope the rest of my order (That I ordered 2 weeks before the external that are stil Chine) gets here soon so I dont have to deal with them ever again
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