Dealfind |
| United States |
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Consumer reviews about Dealfind |
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Smooshed
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Dec 9, 2011
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Not a very good experience beware!
I have been a sales rep for this type of advertising for over a year now and I can tell you that I hear nothing but nightmare stories about Dealfind specifically. Please, Please, Please if you own a business do not sign with them. And if you are a buyer don't be fooled into way-too-good-to-be-true deals. You are probably giving away 50% of your money on bad deals. Once the vendor gets enough complaints against them, Dealfind keeps the rest of the money assuming that the business is either not servicing vouchers or is going out of business. Groupon and livingsocial are pretty good if you can handle the volume. For a decent response and mid-level volume WagJag, Teambuy, SwarmJam and RedFlagDeals are the safest. These are backed by bigger public companies that can't afford to be scamming people.
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Smooshed
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Dec 9, 2011
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no refund
Dear Dealfind CSM, Get a new job before you end up committing suicide!
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Vincent Jiang
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Feb 27, 2012
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Not a very good experience beware!
CAUTION: DEALFIND – SCAM COMPANY
I, being a Dealfind customer, have bought over $$$ thousands of dollars of vouchers with Dealfind in a short 2-3 months period. But I must warn buyers and future buyers to beware of this scam company. They don’t do any screening at all with the products and services they bring to buyers. All they care is about making money, and their customer service attitude is extremely cold. When calling their customer service, their reps doesn’t solve problems, and when I call back to follow up, it’s always voicemail, and after leaving messages I never hear back. Even if I use email correspondence, the customer service department doesn’t attempt to solve problems, but instead suggest many unreasonable steps you must follow in order to get a refund. When requesting for refunds, or giving feedback, it’ll be ignored and later no reasonable reply is given. Not only does this company scam people, they don’t even uphold the most basic business principles. For example, for a product I ordered (ref: http://www.dealfind.com/toronto/lejdintechcom3) it’s obvious what the merchant delivered is not what is described on the deal page, merchant website or video description, the product received is absolutely defective. When I called Dealfind’s customer service, the rep said that I, being the customer, must pay to ship back the defective item to the merchant, THEN they will process my refund. Whoever has heard of this? The merchant has already provided an item not to the description: A mini DV described as having a steel case, and a 2 GB internal memory. But what was received was: plastic case, no model or serial no, no signs whatsoever this has passed certification test, no 2GB internal memory, and after charging it doesn’t even power on. After I called Dealfind, the rep said I must pay to ship the defective item back to the merchant. This is not a case where the buyer changed their mind about the product, thus must pay the shipping fees. This is absolute ludicrous. Dealfind being the platform and deal provider should be the one to handle this type of cases, provide full refund to the customer, then deal with the merchant. Otherwise why does Dealfind do so much advertising and make so much money? In all it’s to service the buyers and maintain a good relationship and quality service to solve problems, screen out bad merchants, and handle issues. Just as if we go to Costco to buy things, Costco will protect their customers’ rights and deal with merchants. If Dealfind cannot provide this kind of service, what reason do you have to keep running the business?
Further, Dealfind blows up the value, say the value is $300 or $500, it’s all made up. The merchant’s website labels the item as that value, but when I searched the web, I can find the same item for a much lower price. I suspect these so called ‘merchants’ may not even exist, and is only a fabrication on the part of Dealfind, or they do exist but coupling with Dealfind together to scam buyers of their money. I could find much lower prices on the web for the same items, but on Dealfind the deal page labels it as 50% or 70% off, but the value is totally blown out of proportion. On Dealfind I bought several items, including mini speakers (ref: http://www.dealfind.com/toronto/origaudio2), an android tablet(ref: http://www.dealfind.com/toronto/fabulessproductscanada/), and other electronics. Every time when I call the merchant, no one answers, and it always goes straight to voicemail. And I don’t hear back after leaving a message. Then after a few days, the voicemail is full. There’s no way to even leave a voicemail anymore.
Some other merchants are even more devious, for example I bought 3 items (Volcano speakers, ref: http://www.dealfind.com/toronto/origaudio2), but only 1 item at a time can be redeemed, and each time a high shipping fee is charged. The shipping fee for a mini speaker from Mississauga to Scarborough is probably just $3-$5, but the merchant charges $15 shipping fee. If combined in one package, $10 is probably enough, but the merchant charges 3 times $15 = $45 total shipping fee. After this ridiculous high shipping fee, the supposed “deal” costs even MORE than regular priced same item elsewhere! Even more, there is no follow up or service from the merchants. There are basically traps set for buyers when they start to redeem their vouchers, including high shipping fees.
Another thing is, a merchant may have sold 1000 or 2000 items, they don’t have enough inventory. But they don’t even communicate this to the buyers, and just let them wait, no notifications at all. Only when we go follow up, we find out that after 1.5 months, the product has not even been shipped! But Dealfind’s refund policy is within 30 days, but for deals even after 1.5 months the product has not been shipped, so there’s no way we will receive the product within 30 days. We won’t get tracking or shipping info within 30 days, so where’s the guarantee? Dealfind will use this reason to refuse a refund. So Dealfind is a big scam company. We shouldn’t support this kind of company to massively advertise and make money. All they care about is their own benefit, the customer service department and people who work there just care about earning commissions. They don’t even do research about the merchant’s background, business history, the product’s value, market price, and similar items’ market price. Or perhaps they do know, but pretend they don’t, and feature worthless deals anyway, working with the merchant together to scam customers. They massively send emails and do advertising to customers, and scam the good people of their money. So consumers beware; my experience with this company and their customer service is terrible. It doesn’t look at all like a big and reputable, responsible and honest company doing business in North America. So when you buy something, treat it like buying a piece of garbage, and prepared to be at loss, if you can’t afford the loss then be careful. Your money is hard earned, especially in this kind of economy, job rates are low, and each penny earned must be spent at its most value. Everyone wants to find a good deal, but instead fall in the traps of this Dealfind company, and in the end get garbage in return. Not to mention terrible customer service and follow up service ensuring the product’s quality. These are some of my experiences, and let this serve as a caution to everyone.
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Retailer / Service Provider
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Mar 23, 2012
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Not a very good experience beware!
The whole DEALSITE industry is NOT GOOD for anyone except the deal company.
If the company you bought from went out of business blame YOURSELF as well as the deal company and retailer/service provider ( Who was on the brink of closing anyway)
A COMPANY CAN NOT STAY OPEN IF THEY DON'T MAKE A PROFIT AND YOU THE CONSUMER NEED TO GIVE YOUR HEAD A SHAKE AND PAY A FAIR PRICE FOR A VALUED SERVICE OR PRODUCT. In all cases the deal company is the only one making money and still they take 50% of the purchase price and don't pay the retailer/service provider for up to 90 days.
Tim / a retailer and service provider who will never stoop to using DEAL SITES
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glancy
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Mar 26, 2012
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cooldroid ereader
Bought a cool droid ereader. Does not work and the support sites have vanished. Go figure. I am going to unsubscribe but if that many people are feeling defrauded surely there is something we can do.
A group complaint might be a good idea. Lets start a group complaint. Goldhawk fights back may be an idea.
Jan
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francine johnson
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Apr 30, 2012
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not received my purchase
I am getting the run around.March 15, I purchased a collagen instant face lift and I am still waiting for my product.I was told at the end of the month well it has been 2 end of the month now.This is insane and I would like my money to be refunded.
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sanea
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Oct 1, 2012
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They will not refund
It has been three months, still no product and tough time requesting a refund with Dealfind. I wrote 5 emails to Dealfind support (including submitted the online form) about that I did not receive the product and I wanted a refund. It took them 5-7 days to get back to me each time and the worst part is that they kept responded with the same email (see below).
"Thank you for your email.
We have great news! Your order has been shipped via USPS.com. The tracking number for your order is RAxxCN and can be tracked at the carriers website.
You will be receiving your order shortly.
Thank you for using Dealfind. "
They didn't even bother to check the shipment details. Because IF they do check, they would have seem that it got returned to the Sender and that it did not reach to my address. Since it took so long to get this product, I don't want it anymore and I just wanted my refund, which they don't seem to want to do that. This is getting frustrated. I am losing truth with Dealfind.
Regards,
S
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maplemom
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Oct 1, 2012
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Product not received
I bought a VHS/DVD converter almost 2 months ago, I have not received the product, I've sent 3 emails with out response, DO NOT WASTE YOUR MONEY ON DEAL FIND
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Hallem1
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Oct 20, 2012
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order #120831-1196920-001
delmar beauty salon is a disgrace. it is filthy and looks like a converted garage. as far as the deal goes the cut was horrible, no deep conditioning treatment, foils were done with kitchen tin foil not hairdressing foils. maria actually picked a foil off the floor tore it in two and used them in my hair. and the highlights didn t take because she was rushing and took them out too early a trip to the salon is suppose to be pleasant this was very uncomfortable. i am sorry this is the first coupon experience because it probably is my last i spent $34 for two treatments and like your coupon said i tipped well $20 but i will not be going back and it will be a while before i trust the judgement of a deal company you need a rating system people don t have time to waste too bad i was having fun shopping for deals but now i know buyer beware deb hallem (new customer)
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jackiea
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Oct 22, 2012
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duolication of voucher
i purchased one voucher for a facial from dealfind. when i went to print it, much to my surprise , there were 2 vouchers. I was charged for both. i have tried to contact dealfind, to no avail. the phone number they offer sends you to their customer service e-mail. they do not ever respond to their e-mails. i have used groupon, living social, etc..., never a problem. i really feel this company is dishonest .
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hurts16
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Oct 26, 2012
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pure scam, beware!
dealfind is a scam! Purchased 5 vouchers from them and they were not valid. Tried to get a refund but this company doesn't do any refund which is really sad. They scammed already thousands of people with their offers, beware and don't trust!!!
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liz stewart
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Oct 30, 2012
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dealfind
Only 1/3 of my shipment was received by registered mail. E-mailed dealfind and they will get back to me within 1-2 business days. No such luck. You would think that a company this large would have a phone number. I will stick to Wagjag they have someone you can speak to directly.
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alwine
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Nov 12, 2012
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product not available
I bought two vouchers at $ 35.00 each at "Styles by Nia" a hair salon in culver city california.
When making an appt. was told: "Nia does not work here anymore."
Called Nia direct, was very rude and said, "try to get your money back."
How will I get my money back?
Alwine B.
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Kensu
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Nov 14, 2012
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Never receive my order!!!!
I ordered one item from them on Sept. 2, 2012. The money was charged right away and after 2.5 months, I never received anything from them. Their local representative said the order was in Canada office and then it was in US postal office and it was being there like 1.5 months now. Can a item sit there for so long???? Really doubted. Just don't know what they are doing. Bottom line, after 2.5 months later, nothing was sent to me and they are difficult to contact. They are so dishonorable to do this kind of business. Just want to let other people aware of this scam web site.
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marymay
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Nov 27, 2012
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Dealfind
They do not respond to e-mails. Received knock-off razor blades. Ordered two orders, only received one and they cut my son's and husband's skin.
Tried to contact Dealfind for almost a week now via e-mail (only way - can't phone them) and they have not responded. I am very disappointed and will never buy another thing from Dealfind again. Wag Jag is awesome and Travelzoo.
Buyer beware - do not purchase anything from Dealfind as their customer service and refund/return stinks.
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Timmy-9
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Nov 30, 2012
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unreliable pharmacy, beware!
Avoid this online pharmacy, it is not reliable! I purchased several medicines from them and all what I received was NOTHING. They never send me my order and cheated me with a refund - they promised to refund my money in one month time but now it is about two months of waiting and I still received nothing.
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Charleston
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Nov 30, 2012
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beware
I hired a maid from this company and I will never recommend this company to anyone! The maid didn't full fill her job and just took my money and disappeared. when I tried to get her contacts from the company they just refused me and I was left disappointed with the poor service. Beware and don't allow them to fool you!
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raizor
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Dec 3, 2012
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no item
I was suppose to receive my order within one month, however, it never arrived. I have been ringing the company’s phone for many days, and not one picks it up.
I would recommend to stay away from them!
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zambo
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Dec 11, 2012
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no order delivered
I purchased a video camera from them and they promised two weeks delivery but I didn't receive my order in 4 months! Tried to contact them but I didn't manage, it seems that they don't have customer support service at all!
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[email protected]
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Dec 18, 2012
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Placed 2 Orders, Never Received Either
I placed two orders & waited the 4-6 weeks for the order. I also sent 4 emails asking the status of my order. Dealfind responded advising they would look into the matter, however it has been over two months now and I have yet to have a response from them. DO NOT ORDER ANYTHING FROM DEALFIND.
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[email protected]
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Dec 18, 2012
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2 Dealfind Orders Never Received
Two orders were placed & about 5 emails were sent to Dealfind asking what happened to the order. They advised they would check into the status however I never had any further responses. Thoroughly disappointed with them & will not order through them again. DO NOT PLACE ANY ORDERS WITH DEALFIND.
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ramito
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Dec 28, 2012
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scam
This company is not reliable! I purchased several items from them and they refused me in any help when these items didn't arrive! I tried to claim for a refund several times but all my claims were ignored! I will never recommend this company to anyone!
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BOOMER123
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Dec 31, 2012
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Bad product
I purchased some sheets that sounded great, they are microfiber but they were supposed to be deep pockets and good quality. They are garbage! Paper thin and the pockets are not deep, I can't put them on my bed, the pockets keep slipping off and they are so thin they will likely rip first wash. I am extremely disappointed in Dealfind, they don't refund your money unless your order is damaged and they have no phone number. This is the only and last time I deal with them.
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Kair
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Jan 10, 2013
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stay away! terrible company!
I have had it with this company! They are a nightmare! Don’t ever purchase anything from them! That is if you don’t want to lose your money over nothing. They are dishonest and lazy!
This company should not exist!
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MegaCity
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Jan 11, 2013
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Dissapointed
Okay so I have bought a one hour teeth whitening session with Dealfind.... When I called the company they say they are not even signed up with the deal site?????
Really??... I have sent one email and they have not gotten back to me, I have decided to let it go as I only paid $19.99, but will definetly never order again.
Instead I have started a deal site of my own... I do not charge the high commisions the others do and I personally choose what companies I allow on the site. It is just getting started and will need some time to get off the ground but all of you that have had a bad experience with dealfind will be happy with the quality of the goods and services you will find on my site.
Please check out MegaCityDealz.com and subscribe to recieve the daily deals... lets get what we pay for, while helping me, the business and yourself.
Cheers
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