Cymax Stores |
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Consumer reviews about Cymax Stores |
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sarahjohnson
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Dec 29, 2011
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Fraud and lies
I ordered a desk and everything came in just fine. I thought a part was missing and when I called the manufacturer, they were very helpful. I just placed an order and I wanted to change the shipping address and I was on hold for over an hour wtih Cymax. I had to call Bush (the manufacturer) to try to get a hold of someone at Cymax. I got the number to the account representative. She emailed 6 people for me at Cymax so that they can contact me and I can change the shipping address. This really shouldn't be this difficult.
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AntiCymax
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Mar 28, 2012
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Manager liar
I can concur... I wasnt sure if he was a manager or not, but that guy Lar or Lair is a liar. Maybe his name should be Liar. He basically said the same nonsense, that I would get a 20% discount for the inconvenience of the severely damaged parts, plus the replacement. Well now weeks later no discount and no part replacement. Wrote back demanding a refund. Now I'm told I would be charged a huge restocking fee for a return, plus I had to pay for the shipping return on a 50LB item!!! Wasnt worth tne return or having to pay the shipping cost.
Yeah I sent in a bunch of pictures too from every way angle. Thay make you do all this stuff just to wast your time. Close to 6 months went by, I finally got a refund and shipping, but you will need to literally spend hours and hours fighting with them and with huge amounts of e-mails.
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AntiCymax
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Mar 28, 2012
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Horrible experience
Yeah I sent in a bunch of pictures too from every way angle. Thay make you do all this stuff just to wast your time. Close to 6 months went by, I finally got a refund and shipping, but you will need to literally spend hours and hours fighting with them and with huge amounts of e-mails. Stay away from this store unless you thrive on aggrevation.
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AntiCymax
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Mar 28, 2012
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poor service
Cymax is one of the biggest scam stores on the NET.
Just look at all the reviews people have posted over the years.
Wachem or be ripped off.
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AntiCymax
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Mar 28, 2012
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Damaged Goods
Orderd from Cymax before. Can say all the neg revierwws online are 100% true. Their stuff is not like you see in the pictures or descriptions. Customer service is a joke and they have the poorest return policy around.
Never again will I spend andother cent on their products because if it comes damaged or not as described, they either charge a huge restocking cfee - for their damaged return, plus make you pay for your own return shipping which is expensive because the furnioture is very heavy. If they promise replacemnt parts - expect 5 - 6 weeks minimum to arrive and they claim its because of the manufacturer, not theirf fault... SO USE ANOTHER MANUFACTURER if all the problems are their fault!!!
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Renay Sykes
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Apr 6, 2012
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Unacceptable Business Practices
I resently placed an order with Cymax and entered my billing address as well as sent to address and to my amazement, they sent the merchandise to my old address in which they had in their system. After not receiving the product, I then was informed that it was sent to the old address and that I would have to pay an additional fee to tried and retrieve it back. I disagree with their options and requested a refund. As of now I am not happy with this type of business, because it doesn't appear to be any due process here. My option to pay additional fees isn't an option for me.
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tester546
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May 5, 2012
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This is just outrageous.
We ordered a bed from them which came defective. We informed them immediately and as soon as we sent the pictures of it they stopped responding to our messages. This is just outrageous.
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pandrechick
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Apr 17, 2013
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Bad business practices
Does anyone have any thoughts about how their bad business practices can be stopped? Is there an attorney out there
that could suggest something? They should not be allowed to continue to do business in the terrible manner that they do.
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pandrechick
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Apr 17, 2013
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Bad business practices
Does anyone (perhaps and attorney out there) that can suggest a way to stop this company (CYMAX) from using the bad
business practices they use? There certainly are enough people with complaints regarding how they conduct business
Imagine making a purchase that you are unhappy with and in order to return it, this is what they charge you for returning it.
Item: $77.82
25% restocking fee 19.455
Outgoing shipping fee 12.94
Return shipping fee $34.64
Total Refund due $10.79
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