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Consumer reviews about Cybersource.com

Jan 16, 2013


Contact information:

CyberSource Corporation HQ
P.O. Box 8999
San Francisco, CA 94128-8999
Phone: 650-432-7350
Toll Free: 1-800-530-9095
Sales: 1-888-330-2300
Fax: 650-286-6641
Email: [email protected]

Domain registration information:
Name: Domain Administrator
Street: P.O. Box 8999 MS M1-12SE
City: San Francisco
State: CA
Postalcode: 94128
Country: United States
Telephone: +1.6509656000
Email: [email protected]
Web : http://www.markmonitor.com
Registrar Country: United States

Cybersource is an online credit card payment processing, fraud and security management. service provider. Their services and products are: Global Payment Services, Fraud Management, Reporting and reconcilidation, payment security, small business/authorize.net and professional services. Various websites report that the greatest con of this company is that binding contracts, larger setup fees and inflated transaction fees could be a problem for merchants doing large volumes of sales. Their client support is available from 6 AM to 6 PM Pacific time. It has been reported that their product, Cybersource Essentials is an easy to use toolkit designed for merchants who do moderate amount of online sales.
There are a few reports about this company's payment portal service online. The users report that despite the company advertises the lowest rates, it is quite difficult to establish how much they're charging per individual transaction. They don't provide the statements online. It is very difficult to find out the information regarding these charges in the paper statements as well since they state how much they charge per day, not per transaction. The users reported that they had to calculate the rates themselves and the rates vary from 2.1% to 3% which means that the rate is not flat. This lead to great problems while declaring the income tax as well as to extra charges for extra statements from cybersource. Another user also reported that after facing these difficulties it is hard to break the contract with the company without paying them the penalty.
One of the company's employees also commented on how is it to work for the company. He underlined that the main cons are 10 - 12 hour shifts in the network operations center (NOC), no breaks because theres not enough staff.
According to whois information, the domain is 17 years old already and it's server is located in Mountain View, CA, USA, hosted by Cybersource Corp., the server's IP address is and the website's estimated value is $126706.1.

cybersource.com also has offices in various countries of the world:

CyberSource EMEA
P.O. Box 3073
United Kingdom
Phone:+44 (0)118 990 7300
Fax:+44 (0)118 990 7301
Email:[email protected]

CyberSource Visa Middle East FZ-LLC
P.O. Box 25500
Dubai, United Arab Emirates
Phone:+971 4 457 7200
Fax:+971 4 457 7299

CyberSource KK (Japan)
Phone:+81 3 3548 9873
Fax:+81 3 3548 9872
Email:[email protected]

Asia Pacific CYBS Singapore Pte Ltd
Email:[email protected]

CYBS Greater China
Phone:+86 21 6109 5141
Phone:+86 21 6109 5100
Fax:+86 21 6194 6699
Email:[email protected]

CyberSource Australia & New Zealand
Email:[email protected]

CyberSource Miami
c/o CyberSource Corporation HQ
P.O. Box 8999
San Francisco, CA 94128-8999
Phone:+1 (305) 328 1998
Fax:+1 (305) 328 2347
Email:[email protected]

CyberSource Mexico
c/o CyberSource Corporation HQ
P.O. Box 8999
San Francisco, CA 94128-8999
Phone:+ (52-55) 5387 4185
Email:[email protected]

CyberSource Brazil
c/o CyberSource Corporation HQ
P.O. Box 8999
San Francisco, CA 94128-8999
Phone:+55-11 2102-0088
Fax:+55 11 2102-0375
Email:[email protected]

Feb 18, 2014

Allowed Fraudulant Activity - Acknowledged Loophole can be exploited

2 Fraudulant charges were authorized even though SmartAuth settings designed to prevent the transactions were in place. A credit card from a foreign bank that does not support AVS will get through even when the SmartAuth setting: Put into review if 1) AVS service is not available and 2) Card was issued outside of the United States. The first transaction was a credit card from a bank in Ireland and the second was a bank in Germany. Although the Cybersource representative I spoke with on the phone acknowledged the loophole and that thieves could exploit it they indicated there was no fixes available and that there were no plans to fix the issue. She acknowledge they were at fault but said they had no mechanism to refund the monies we lost. Do not trust Cybersource! We are now with Authorize.net who offer a robust security suite.

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