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Consumer Priority Service

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Consumer reviews about Consumer Priority Service

CesarR
Dec 9, 2011

Misleading company

9the of December, 2011-SCAMM
I have a Samsung TV LN46B650, started getting color vertical lines all over thee screen, I call CPS and like many of you, it took me weeks just to get a Technician from Precision TV to come out to check my TV, he claim that what was wrong withe the TV was a part call "T-con", well, it turns out that Samsung does not make those parts anymore for my TV model, and the TV is less than 3years old; I call CPS and they said since they can't fix the TV, they were willing to make a settlement, bear in mind that the warranty I have withe CPS is for $1500.00; What they came back with, was they will give me $440.00, they said that was the price of a refurbish TV, not a new TV, they will send me a check for that amount and if I don't take thee deal I have to send back my old TV at my own expense and they will send me a refurbish TV, that most likely will have thee same problem before too long, it seems Samsung LCD's TVs have this problem; So I wind up getting screw by CPS big time, I think this company is just a big scam, they said costumer priority is our goal, well, guess what, they mean our priority is screw our costumers. I have to add that I got screw twice, by Samsung a TV that cost me $1600.00, and now by CPS, I'm going to see a attorney and see if anything i can do to make them do the right thing, which in my book will be to get me a new TV, that's what the $1500.00 I paid for this warranty is for, when I talked to the service manager by the name of Woody Kogan that's what I mention to him, but like I said they are a big SCAMMMM.

Terri L.
Feb 29, 2012

Scam and cheating

I just got off of the phone with CS, I sent in a HP laptop that I paid $899 for online, and bought a warranty with it. I contacted them a year ago but didn't have the money to ship it there and back so I waited. The warranty expires in May, I still really couldn't afford the shipping but I need the computer so I filed a claim and after purchasing a new cord and newer restore discs, I couldn't find mine. I also attached the large + key that fell of of the 10 key part of the computer. I asked them to repair the power connector and check the hard drive and fans as it didn't seem like the fans were working and I was hearing noise but couldn't tell if it was the fans or the hard drive.

I received a call today saying they won't touch it because there was impact damage, there is a crack in the glass that protects the screen, not the screen. I told them it wasn't impact damage, I had set a pen on the computer and forgot it was there and started to close it. It is very small, and it isn't the screen, it is the protective glass that many computers don't even have, the one I am using doesn't have one. The refused to even touch it. I told them I didn't want anything done with the screen, they said too bad. I talked to a supervisor with the same response. I told them just open it and fix the electrical plug in and send it back. He said I don't know how many times I have to tell you we won't touch it period! They had closed out the first claim because I had to wait for the discs to arrive an d it went past their 14 day window, so they have to open a new case and resend the card information for them to debit the shipping to send it back.

I could have gotten the power problem fixed here for what the shipping cost, but I really wanted everything gone through before the warranty expired. I am not finished yet, why should I have to pay to send it back since, they never even opened up, use the money you would have expended on the repair and ship it back. I can't afford a new computer, especially one that nice. I would love to the stats on how many repairs they do compared to the number they refused to repair. They never said that any damage would negate the warranty since it wasn't impact damage.

They suggested I contact the Post Office and file a claim, I told them again that it wasn't damaged in shipping, I am not contacting the PO. I only bought an extended warranty because it is a refurbished computer and only had a 90 day warranty. I bought the 3 year extended to be safe, even though I have never had a problem with any refurbished items purchased in the past. I think they are better most of the time because they are tested thoroughly before being sent out again, and you can get a good deal.

This is the last one I will ever buy, unless the are repaired locally, then only after researching the company. I did buy one in 1994, when I bought a new Mustang. It was the first year after a major re-design and I felt that they may be problems. That one was worth it, I had a ton of problems with that car that were repaired free of cost, including the upgraded sound system that came with the car that unit working shortly before the warranty expired.

Terri L.
Mar 1, 2012

Scam and cheating

Sorry, I ran spell check and I don't know where all of the numbers in the middle of the contractions got there, they were not a substitute for curse words, though they would probably be deserved.. I didn't touch anything after spell check was finished except the submit button.

Silly me, I figured after spell check, I wouldn't need to re-read my comments. The computer Gods must have been reading my mind <G>

Victim of CPS
Mar 3, 2012

Misleading company

THis company is a complete sham! DO NOT buy anything from them and complain to Amazon, Ebay, BBB, and any other site about them. They think they are soo slick and smart when you call them out on their scam they all but call you a sucker openly (thats what they think of you) they are Israeli owned (the type of Israeli that gives all Jewish people a bad name). Look up Israeli scam on Google and you will see what this company (CPS) really is.

UnhappyCustomer1122
Mar 21, 2012

Misleading company

I have an Amana dryer with CPS extended in home warrenty. The dryer started making a strange noise and drum wont turn. Probably has a belt problem. I've had the dryer for 2 years, so manufacturer warrenty has expired. Called CPS with issue 5 days ago (Friday morning). As this is a necessary appliance and laundry is piling up, I was a bit upset that I didn't get a timely response. I called again Monday at the end of the day. I talked to the service manager, Woody Kogan, who didn't seem at all pleased that I was pushing for faster service. He guaranteed that I would get an email with an approved service vendor by the end of day Tuesday. Well, it's Wednesday, no response so I will be calling Woody back when their offices open at 9. And yes, I had to give them my credit card information, and I will be watching it for charged. If any are made, I will be calling my credit card company to dispute them. Not happy with their SLOWWW response.

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