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Canada, Ontario

Consumer reviews about COMWAVE

Jan 3, 2014


This COMWAVE company is charging me extra minutes I did not use everytime I call CUBA...Ex I call 12 Min and they charge 15 minutes, I call 24 minutes and they charge me 30 min. Besides the rate they advertise 89 cent the minute , but they charge you 1.19 minute...I had to call twice to complain about.... I will CANCEL right now... and RETURN to my ROGERS...or TRY another ONE...but this company is giving me areally HARD TIME , just beginning... THEY say they can not avoid the EXTRA TIME on my long distance calls to CUBA....it is not their fault, but my carrier in CUBA.. in 5 years I never had that problem with ROGER and they bill me expensive rate 1.20 fro the exact time i used....
THis is my BAD Experience with THEM...

Mar 20, 2017


If you are thinking of getting anything from this company DON'T!!!! I had a 3 year contract with them for home phone. I found the service was reliable and the phone line was clear. I went to cancel after 3 years(I kept every invoice). They told me the 3 year contract was for 42 months since I was given 6 months for free when I signed up. When I first signed up, the sales person made it seem that the 6 months were part of the 36 month contract. So they hit me with a 119+tax cancellation fee. I don't agree with it, but I kind of can understand where they are coming from, so I agreed to pay it. My new provider Fongo went to port my number and Comwave is holding my old phone number for ransom. They tell me I have to pay them $56 to release it to the new provider. So I did not give them permission to do it or to bill me, and they went ahead and billed my credit card anyways. I called the Comwave customer service line, and after being on hold forever I finally got an off shore agent who said it is expensive for them to port my number. They did not port it Fongo did. It was like talking to a wall. I was planning on using Comwave for my internet in the future, as I was happy with my phone line service. Now I will not do any business with them at all. Please do what I didn't do before signing with them. Read complaints from others, and search reviews. If they weren't scammers they would do better, because I was really happy with their service.

Mar 24, 2017


After complaining Comwave contacted me. Leslie from Canadian customer care was awesome. She fixed up any issue I had. Finally they have a department that specializes in true customer service. If you had any concern with the bad reviews Comwave has got in the past they must be listening. Any issue contact [email protected] They are great. I will use Comwave again in the future. They have a great service and now support for any issues. Help has finally arrived.

CrapWave Client
Jul 27, 2017


In 2011, I closed my account with Comwave. I was not happy with the service. I paid my outstanding balance and returned the equipment via Canada post as instructed. In 2017, I received a call from MetCredit that I had an outstanding balance of $300. I explained the situation and was told to contact Comwave. When I spoke to Comwave I was told that I did not return there modem 7 years prior. I explained that I sent the equipment back as instructed. I was put on hold and them told that they could not see my account information because the account was closed and the information was sent to the collection Agency. I called MetCredit again and explained was told to me by Comwave. I was told that the account details were sent to me via mail over 10 days ago. I informed them that I have not received the information via mail. I asked who was sending the information and was told Comwave. I explained again that Comwave did not have the info since my account was closed. I believe that Comwave is scamming previous clients stating equipment has not been returned. Since you can only return equipment via courier you cannot confirm if each item is received as you would with in-person delivery. For example Rogers scans each item in front of you and provides you with a form stating what was returned. Consumers beware of Comwave. The small saving is not worth the headache and threats to your credit rating.

May 9, 2018


I've been Defrauded, Negatively Represented and Slandered!! DON'T EVER do business With COMWAVE!!! I didn't.... and still they managed to cheat me. Not directly out of my money, but money that could have been extended to me AND now they've slandered my good name too!! They are a pack of Slanderous, Fraudulent, Crooks, out to steal people's hard-earned money and reputations, with inferior, defunct service they don't & CAN'T provide.

I have never, ever, EVER been a customer of Comwave (and I never will be)! Yet recently I discovered that my credit rating was way down and I couldn't for the life of me figure out why. The company I was dealing with indicated that I had an outstanding balance owing a creditor on my file. So I pulled a credit bureau report and discovered that Comwave had erroneously sent my name and personal information to a collections agency more than TWO (2) yrs ago.

I called Comwave right away to sort it out. The customer service rep (I purposely put that title in lower case letters because what they offer can hardly be justified as service) had me on the phone for more than half hour before she indicated that nothing could be done on the weekend and I needed to call back during the week. Of course, without fail, I called back the following Monday to speak with their "credit department" ** Side note: They don't have a a Credit Department! All five (5) of the personnel I spoke with sounded completely shocked at the suggestion that I wanted to speak with their Credit Department and tried very unsuccessfully to fake it after the initial shock registered in their voices. I wasn't fooled (nor a fool... but I suggest you would be if you ever do business with this company)**

The long and short of it is this: after approx. two hours on the phone with a total of six (6) customer service reps, in the end all they told me was that they have NO RECORD OF ME; not my name, phone number, address, postal code, etc. etc., NOTHING AT ALL (Ya think??!!! That's what I said! I've NEVER, ever, been your customers!!!) so they can do NOTHING AT ALL for me and I'm OUT OF LUCK!

But my credit rating is being negatively impacted by these Frauds!! I can't even write a review on the BBB website because I'm NOT a customer of these losers. I'll find a way to report them though; this is far from over! Snail mail still works. Currently, I have an open investigation in effect through the credit bureau and will go so far as to hit Comwave with a lawsuit if need be, for everything the lawyer and I can come up with. Meanwhile, this is a gigantic waste of my time and efforts based purely on their idiocy. I repeat: DO NOT EVER DO BUSINESS WITH COMWAVE!! THEY ARE FRAUDS!!

Feb 14, 2020

Cancellation Fee/Poor Service

We are extremely disappointed with services provided by Comwave. We received three months free service, during which time we had terrible Internet reception and spent a lot of time on the phone with Comwave representatives. The problems never were resolved (two people could not be on the Internet at the same time, slow speed, etc.). We were told by one representative after hours of speaking with Comwave representatives that it might be a problem with the modem. If we would send it back they would replace it and if the problems continued we could send it back, cancel our account and the cancellation fee would be waived. We were now into the fourth month and were paying monthly fees. We sent back the old modem, received a new one, called tech support to set it up and continued to have the same problems. We spoke with tech support a second time with the same results....rotten Internet connection. So we told them we were sending the modem back and wanted to cancel our service. We are now being charged a $200 cancellation fee, because in their words "we didn't give them enough chances to correct the problem". How much time do we need to give them? We were without Internet service for the first three months, then for another two months while we were swapping the modems, etc. We refuse to pay the cancellation fee! However, if we don't pay it it goes on our credit record as an outstanding payment due. We don't seem to be able to contact anyone other then Customer Support to try to resolve this. Customer Support just repeats the same "you didn't give us enough chances to solve the problem". Any suggestions on where we can go from here. We refuse to pay for service we never received! We did everything we were told to do. We have now gone back to our old provider...the rates are higher, but we have good, uninterrupted Internet service once again.

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