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Cirque du Soleil

United States

Consumer reviews about Cirque du Soleil

Arc Angel
Jan 24, 2012

Gift Cards

I received two Cirque du Soleil gift cards for Christmas from my son. When I attempted to redeem them for tickets to Totem appearing in San Jose, CA this March I was unable to locate any performances of Totem at the redemption website. I called the redemption websites "customer service" department and all the representative would say is she could not locate performances for Totem on her computer system and simply left it at that. I then tried sending an email to their "customer service" department asking why Totem failed to appear on their computer system for gift card redemption's and, of course, after a week and a half still have yet to receive a response. In my opinion this is pretty close to qualifying as a scam as it was never disclosed to my son at time of purchase that the shows and performances for which the gift cards are redeemable are limited.

Dec 20, 2013

Bad Customer Service (gift card dept)

I brought x2 ($100) Cirque du Soleil gift cards from Costco in Dec 2013. I've selected 2 seats that are $105/each on one of the Friday evenings show (Feb 2014). I entered both gift cards to check out and completed the transaction with paying the $10 differences from my credit card. After a few minutes i received purchase confirmation email with $210 paid off and confirmation of seats (section 103, C11-C12) for the 8pm show on 2/21/14. And then my husband found out that his credit card has been charged in full price ($210) instead of the difference ($10). He then called the gift card dept of Cirque du Soleil (12/19/13, @11pm) and asked why there is an error on the credit card for overcharging the amount. The female Customer Service Rep. automatically knows what's wrong without having my husband explain in detail. The Customer Service Rep sounds know other consumers have already before his phone call for the same situation. The Rep said she can either cancel the whole PO or she assigns us to other seats (C13-14) what are going to be further end without picking your own. I feel very upset toward her idea because it is not my fault then their system didn't take the gift card values at the time i completed the purchase. My husband gave me the phone to talk to her and I told her either she appoints us the same seat/same section or better seat in better section. The Rep didn't listen and then she started yelling saying she is doing her best to solve problem here and they cannot give me back the same seats, "if you don't like the different seating arrangement then we will just cancel your order." I asked to speak with the Manager (Waltes) and he gave us rude attitude and said the same thing as what the Rep said and then he hung up the conversation in the middle of the conversation on me after shouting on me (saying other people would buy the seats if you don't take them or they simply hit cancel my order) while the problem remains unresolved. He refunded my credit card and the same seats (section 103, C11-12) still shows up on the system. I don't understand why the customer service rep cannot hold the same seats/same section first and then repair the error but instead they chose causing all these hateful dramas to consumers. The gift card service dept is the worst I have ever seen. The gift card seems a little cheaper than regular fares but they have limited options seating (they don't open up the available seats unless other people buy them then you can get the next seats its left/right...) in term of seating unless you pay extra on premium to get better view/angle to see the show. After they cancelled my order, I have decided to pick premium seats instead of category 1 for better view to the show. I hope I can find a way to complaint to the Company Corporate about this incident on how irresponsible on both manager and his staff to handle credit card error and provide "rude shouting" manners to consumers. I don't think this company is looking for professional customer satisfaction if other people have the same Customer Service experience from the same Dept. Think twice before buying gift cards because they don't honor the gift cards or they will assign you other seats that you don't like. The gift card dept refused to make any remedy and the staff /manager enjoyed yelling customers and hung up in the middle of the call without saying proper greetings such as good-bye... and without apology.

Kaye Morgan
Dec 20, 2016

Complaint on tickets

The tickets that you receive in the mail do not have the correct information of the address. It is stated No1 Airport Dive Brisbane Airport the address should include Gateway turn off The Circuit. After 4 times going along Airport Drive on both sides and past the Domestic and International terminals this was frustrating several other vehiles doing the same. After making several calls to family members we were told to follow the Gateway sign to The Circuit we arrived an 1 hour late missing the start. Costly seeing the tickets were $185.00 each.
You need to add the extra information to the tickets. Not everyone has access to the internet to do a research and only rely what is on the tickets. Please take this advice for future shows.

Feb 19, 2017

Very disappointing

Hi purchased two tickets for me and my partner and we were so looking forward to the show until on the day we printed the tickets and they stated UNRESERVED STANDING! I paid for 2 standing tickets of the cost of nearly £30 each!
This was the worse rip off ever experienced in my entire life.
When I purchased the tickets it clearly said ''seats will be allocated first come first served'' it never mentioned ''STANDING''.
You can only imagine the disappointment and how we watch the entire 2 hours show standing from very high level in the venue.
We were so so disappointed and we could not believe we actually got charged for it!
I would expect at least a refund, I would never attend another show after this! Not worthy the money at all!!

Mar 2, 2018

Botched Show Followed by Misinformation

I purchased 2 tickets for the Tuesday, 2//20/2018 7:00 PM show for "KA" @ the MGM Grand in Vegas. Things were going great until toward the end, the show technicians slammed 2 hydraulic stages together, thereby buckling one of them, rending the show "over" right then and there.
A voice came over the public address to the the patrons apologizing for the accident and offered a "show credit, or refund" for the evening's botched performance. We were instructed to see a staffer in the lobby and immediately exit the theater.
We left as instructed, but when I finally found someone from the staff to inquire about the offer, I was told "they made the wrong announcement" and there would be no consideration, as we had "seen most of the show already". WHAT???
This is unacceptable by any standards, especially those of Cirque du Soliel
Let me preface I am a VIP Cirque Member. I have seen almost 20 of their shows all over the world. I've attended 2 in the first 2 months of 2018 in 2 countries already, both of which I flew to the destination to see. I buy blocks of tickets from 2 - 10 every time. I always spring for the best seats and VIP Packages. I've spent countless thousands and thousands of dollars and that was their reply.
I've tried to contact their Vegas PR representative and it kicks me out of the system. I'm not a complainer, but if this is how you treat your patrons, then you need to be called out. I'm going to post wherever I can until they respond to me. This is BS!

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