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Cincinnati Bell Fioptics

United States

Consumer reviews about Cincinnati Bell Fioptics

Jan 9, 2015

What customer service

had Fioptics put in over a year ago Phone TV and internet haver had several problems easily resolved until yesterday. The main panel box red light comes on saying Replace battery and it starts beeping. So I call in first they need to hire people that can speak and understand english CLEARLY . I got bounced around the phone tree for almost an hour. we are having a language issue they keep asking if the problem is my TV I keep trying to tell them its the main panel has not a damn thing to do with the TV. after 45 minutes I get told that the Battery is my problem its only a backup for when theres a power failure and I need to use the phone foer an emergency. Then she proceeds top tell me how to change the battery. only 1 big problem the battery is located in part of the box not meant for customers to open. I finnaly get the acess panel open to find a large 12volt dry cell battery. I asked why they cant fix it she responds they would be happy to come out and fix it for a small charge of $99.00. there box there battery ibn a spot I am not supposed to open. Sso I ask for a spuervisor which was like pulling teeth to get connected to one finally get the same BS answer from a guy who I could barley understand about how its my problem even though its there equipment and its not really a needed item. Needed hell if the power goes off the phone is now dead. So in frustration I sent them an email explaing again what the problem is. I get one back Sorry your having problems with your TV some one will contact you back witrhin 24 hrs. Guess what now been 27 hours and still waiting.
there customer service is in the negative range

Dec 13, 2016

Phone Number Port - Billing Fraud

Cincinnati Bell Fioptics started double billing us for service after we ported our home phone from Cincinnati Bell to OOMA. The day the FCC Port Request was activated, by OOMA, Cincinnati Bell Fioptics cancelled our phone, internet and cable TV. It took 36 hours to reestablish internet and cable TV. To reestablish service, Cincinnati Bell had to create an entire new account. At the end of the month, we received a bill for the entire month that the service was cancelled and we received a bill for the new account for 20 days of overlapping service. They also included a late payment fee and a bill for $636 for the equipment which was in use on the new account. It took 2.5 hours and 4 different Cincinnati Bell representatives to get this cleared up. We continually had to ask to escalate the call because the customer service agents refused to review both accounts or realize their error. Finally, the next months bill for the new account included incremental charges because we had a "new account". They essentially attempted to double the next months bill.

Cincinnati Bell took punitive action against us for cancelling our home phone service and following the FCC process for keeping our phone number. Their focus was to blame the new service provider who simply used the normal FCC Port Request format. Their customer service desk was slow to review or realize any mistakes on their part. As we made repeated multiple hour phone calls to clear up the situation, we could never get the same contact at Cincinnati Bell. Every call was like starting over with the burden on us to prove that never opened a new service or account.

Frustrating, unethical and borderline fraud.

Apr 25, 2017


Fioptics came to install but apparently the equipment was not compatible with the wires in my apartment building so the technician left and took the equipment with him. two months later I'm being billed for the service and equipment. I have made 3 calls about this and now they are "investigating"????? Why in the world would I keep the equipment if I cant use it?? and furthermore cant they see I'm not using the services???? I will NEVER use Cincinnati Bell for anything else in LIFE --- by far the worst company ever!!!

Oct 23, 2018

Service Stinks Price Escallation

Just got off the phone with CB Fioptics and as is typical it ended in frustration. They market themselves as a "hometown provider" but they are no different than any provider. To start with they refuse to help you if you don't give them your 13 digit account number. Interesting they can record your phone number for marketing reasons but not to ID you. Indicative of their technology I guess.

So just like Spectrum they jack up your rate every year and cut back on service. So you have to go through the hassle of calling annually to fight not to get totally gouged after the introductory period. I just got through doing this to match competitors service; only one problem the speed promised does not match speed delivered. Then after 48 hours of troubleshooting on the phone and emailing diagnostics to their engineers, they want you to pay for a technician visit. They schedule a visit for 12-4 window and I get a call at 4:05 from the technician they are finishing up a job and are nearly an hour a way. Had a conflict so couldn't wait but they don't even bother to call to reschedule. When I call they won't address the issue because I don't have my 13 digit account number with me and they have no alternative method to verify. HOMETOWN? Really. Stay away. I will be looking to get best alternative service.

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