Quality , Customer Service Unable to Return

As a former employee at Choose Direct also known as Direct to Home Appliances I am upset to read what has been said about the innocent ones that stuck it out trying to make a living and now have been trashed by unhappy customers that want to blame anyone and everyone that they came in contact with. I know first-hand that Lisa Roundtree-Fitzpatrick, the Customer Service Director worked herself into the ground sticking up for customers and going to bat. She is dedicated and loyal to customer service. What she did was more than appreciated by all of the company. She took over calls that no one wanted to deal with. Ms. Roundtree-Fitzpatrick made every attempt possible to get products delivered and refunds sent even though the fact is that her BOSS was not being entirely upfront with her regarding the financial situation and real delivery schedules. She played the cards that were dealt to her and did a hell of a job under the circumstances. Hopefully others will come up front and clear her name from this scandal...