Choice Home Warranty |
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Consumer reviews about Choice Home Warranty |
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GA HVAC
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Jan 5, 2012
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Stay away
This company screws the customer and the contractor... If the customer actually gets a repair approved.. you can BET on it that the contractor won't get paid for it.. So either way... this scam company has not paid one penny out... They just take your money !!!
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sammiller
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Jan 18, 2012
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Denied Claims
I have the SAME issue going on...COMPLAIN TO THE NJ Attorney General. If enough of us do that; they may just SHUT THEM DOWN.
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sammiller
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Jan 28, 2012
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Denied Claims
Contact the NJ Attorney General's Office and file a complaint. They have a file open and are helping me with my complaint. If we all do this; we can put this company out of business.
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Winsome
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Feb 17, 2012
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UNPAID BILLS
My Name is Winsome Sears and my company is Shenandoah Applaince Plumbing & Electric in Virginia ([email protected]). We are owed money from Choice Home Warranty over 2 years now. But I have been in touch with the New Jersey Attorney General's office and they are now DIRECTLY investigating the cases where before they had passed it on the the Federal Trade Commission.
I just spoke with the state attorney handling the matter and they are asking for you to contact them to file a complaint. Without that, it is only heresay. In fact, they have already been in touch with Choice Home Warranty's attorney. So, I have been given this number for you to call and there will be a person to answer the phone: 973-504-6200 . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# 973-504-6213
FAX# 973-648-4595
e-mail: [email protected]
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sammiller
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Mar 2, 2012
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UNPAID BILLS
I am in contact with Mr Zitelli as well. He has my case complaint too. PLEASE contact him and lets get this business shut down!
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richard4
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Mar 27, 2012
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their warranty is worthless
Their warranty is just a scam! Almost everything is excluded there! My airhandler was not working and the problems werethermostat and also unit outside had a leak. They refused to cover those as well. And did I mentioned that thei customer service was extremel rude? Stay away!
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Pamela11223
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Apr 5, 2012
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they aren't lisenced to sell in texas
This company has so many complaints, just stay away from it. They will do their utmost to deny your claims. They are not even licensed to sell their warranty in Texas. They are a fraud!
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Anti-SEO
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Apr 5, 2012
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Choice Home Warranty will deny your claim even if you comply with their contract
What were their grounds for refusing the claim?
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CHW Vendor Relations
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Apr 6, 2012
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UNPAID BILLS
My name is Troy McDermott, and I am the new Vendor Relations Manager at Choice Home Warranty. Mr. Stanley Goodspeed is no longer with the firm, and I’d like to assist any vendors that had problems regarding non-payment with Mr. Goodspeed. Please feel free to contact me at:
Troy McDermott
Choice Home Warranty
Vendor Relations Manager
888-531-5403 ext. 8248
[email protected]
Please include “UNPAID INVOICE COMPLAINT” in the subject of the email.
Thank you for your understanding and giving us the opportunity to rectify your complaint.
Sincerely yours,
Troy McDermott
Choice Home Warranty
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sammiller
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Apr 6, 2012
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Bad service
Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
[email protected], we can shut this company down!!!
So, I have been given this number for you to call and there will be a person to answer the phone: 973-504-6200 . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# 973-504-6213
FAX# 973-648-4595
e-mail: [email protected]
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sammiller
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Apr 6, 2012
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Choice Home Warranty will deny your claim even if you comply with their contract
Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
[email protected], we can shut this company down!!!
So, I have been given this number for you to call and there will be a person to answer the phone: 973-504-6200 . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# 973-504-6213
FAX# 973-648-4595
e-mail: [email protected]
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Choice Home Warranty 1
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Apr 9, 2012
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Choice Home Warranty will deny your claim even if you comply with their contract
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
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Choice Home Warranty 1
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Apr 9, 2012
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UNPAID BILLS
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
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Choice Home Warranty 1
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Apr 9, 2012
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Denied Claims
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
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Choice Home Warranty 1
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Apr 9, 2012
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Stay away
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
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Choice Home Warranty 1
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Apr 9, 2012
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Unpaid Contractor
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
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Choice Home Warranty 1
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Apr 9, 2012
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Scam-tastic company
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
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Choice Home Warranty 1
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Apr 9, 2012
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Non-payment
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
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Choice Home Warranty 1
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Apr 9, 2012
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Bad service
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
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MrT
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Apr 12, 2012
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their policy is a scam
Please read their print carefuly. They will not include major consequences repairs and replacement in there! They will not repair something more serious than a stopped up wc. They are a scam, stay away from them!
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clutch
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Aug 9, 2012
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no respect for their business partners
This company is dishonest to their partners! My company provided services to their customers as insurance coverage but we never got paid! This is really unprofessional and suspicious, it seems like this company doesn't care of their reputation! Beware!
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panameno
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Sep 12, 2012
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avoid!
These guys must be avoided. They didn't replace my broken a/c unit. Moreover, when they failed to do the service they made me pay $2175 to replace the unit claiming the failure is not under warranty. This is just ridiculous! Avoid this company at all costs.
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nortica
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Dec 7, 2012
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fake advertisement
I pur my house under their warranty because this company seemed reliable. But it was a mistake... It was the worst experience for me. When my cooling system stopped working I contacted this company for fixing. When they arrived they said that I had to pay, that warranty doesn't cover such damages which was strange. OK I paid but they didn't fix it properly and after one week I had the same problem. I contacted them again and when they came they asked me for money!! They just refused to fix their mistake!! Beware and better avoid this company!
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GreenLeaf
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Dec 11, 2012
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AVOID!
AVOID THIS COMPANY! THEY ARE NOTHING BUT TROUBLE! THEY WILL NEVER PAY A CLAIM, SO YOU’LL JUST HAVE TO DEAL WITH IT!
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margy
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Jan 30, 2013
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no payment for my job
I was suppose to receive payment to my account, however, after I finished the job – no one paid me. I never received any information from them, and I don’t know what to do next. Has anyone been in contact with them?
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