CenturyLink and Direct TV |
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Consumer reviews about CenturyLink and Direct TV |
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Lara McFaint
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Aug 14, 2012
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fraud, no customer service, overcharge
I wanted to cancel their services and I called them. All what I received was zero customer service, but OK, somehow I managed to cancel my contract, but this company keep charging my account anyway! I contacted them several times and they promised m to stop it and refund money, but it never happened. Beware and stay away from this scam!
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samahart
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Jul 12, 2015
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CenturyLink and Direct TV - RIP OFF
Unless you plan on doubling your bill for worthless TV and slow internet, do not use Direct TV and CenturyLink. It looks great and all the discounts make sense, but after 12 months both companies practically double your bill. For example, I started off paying about $55 for Direct TV and $35 for CenturyLink internet. Not bad for the package and it made sense since Suddenlink charged the same price for less channels and slower internet.
At the 12-month anniversary my cable jumped to $105 and internet t $70 - and no, this was the basic package for internet and the select package for cable. Even after talking with the loyalty program, I still pay $87 for the entertainment package - which is crap. No chance I'm wasting money on the internet service which is also crap.
My recommendation - stay with Suddenlink or Time Warner. If you choose Direct TV and CenturyLink, read the fine print (contract for 2 years, discounts only for 1 year).
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BigDawgABQ
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Sep 5, 2021
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Extreme problems with CenturyLink not caring for telecommunications infrastructure!
I am SO dissatisfied with CenturyLink and its services! Promises that the company makes and then does nothing to correct the problem. If I had another choice I would go to another company -- but in Albuquerque, NM -- you run a monopoly on the service!
Starting as far back as 2010, we struggled to get 8-10 MBPS on a 20 MBPS set up. Had dozen of technicians out and kept get the same response. That was the best we could get -- until the entire subdivision get re-cabled. At that point they were telling us - it would be 5 to 10 years down the road. Well, we are now 11 years down the road and not a thing has changed!
In 2017, we tried to upgrade to 40 MBPS service -- it took 2 months and 8 different technicians / cabling crews to get us anywhere close to 40 MBPS service. Our internet is so unstable because the DSL lines are totally out of balance. Now the technicians say it might be anywhere from 2035 to 2050 before we might get new cabling! The situation is so bad that when we have a technician come out (we are on a first name basis with him!) he immediately tells us there is NOTHING he can do to correct the problem until we get new cabling!
I could understand the reluctance to do anything if this was new subdivision and CenturyLink had just put in new lines -- but this subdivision is 45 years old and according to both technicians and cabling -- many of the connections are shorted out!
Forget about calling CenturyLink and talking with a human regarding these problems. The automated phone system will NOT let you talk to a human. Even at that half the time, the automated system does not even work right! Imagine that! -- the phone system for the phone company does not work right! Duh?
I have already filed several complaints with the New Mexico Public Regulatory Commission and Federal Communications Commission. I am SO tired of having to pay full price for less than substandard service. The bills on this account are paid every month as soon as the bill comes in. In 45 years- there has NEVER been a late or missed payment! So this is how you treat your long-term customers?
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