Cenlar |
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Consumer reviews about Cenlar |
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MikeyDC
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Feb 3, 2012
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Bad business practice
1) When our loan was taken over by Cenlar, they increased our escrow amount by $1000 per month to cover the short fall. We tried in vain for months to remove tax escrow.
2) For the last several months Cenlar has charged us a $30.00 per month admin fee. We still have no idea what it's for and none of the CS reps in India can expalin to us why we keep getting charged. My wife calls every month and spends hours on the phone trying to get it reversed and then every month they charge it again. Isn't this akin to wire or mail fraud? They send us a bill that is bogus every month?
I would LOVE to see these bastards penalized. They have hurt so many people it's unreal. We can't refinance because they don't refinance even though we probably qualify for HAMP or some other program meant to "help" people who's home values are lower than their mortgage. ... We are paying 5.65% and even though we qualify for a refi, can't because of CENLAR.
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Khach Do
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Feb 10, 2012
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Holds escrow funds and takes forever to return
I have been tortured by this scamming company Cenlar enough. God help me please they owe me $761.51 escrow refund of tax year 2010 and as of today 02/10/2012 they have not paid me back. I have talked with them on the phone, via fax, and email 1000000000000... times and still not gotten my money back yet.
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sharon and joe
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Feb 15, 2012
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Unbelievable customer service representatives
Cenlar is a big bad dream threatening to take our home over escrow account ...no communication...bullies
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nice_guy
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Feb 22, 2012
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Bad business practice
is anyone else having any issues with Cenlar supposedly not receiving your payments
i had my mortgage with a different company for about 17 years. never missed a payment. i mail all my bills with time to spare. cenlar bought my mortgage 2+ yrs ago and in 2 of the last 8 months cenlar has not received my payment. This month i paid 14 bills mailed them in the same week and only cenlar did not receive theirs. i make about 30 payments/month and coincidentally in the last 8 months, 2 checks mailed to them did not arrive there. what are the odds of that happening?
For employees over there: have others had the same complaints; what controls do you have to ensure nothing is lost or caught up in something else?
So i'm wondering if anyone else is having similar issues with Cenlar supposedly not receiving your payments?
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nice_guy
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Feb 22, 2012
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Bad business practice
is anyone else having any issues with Cenlar supposedly not receiving your payments
i had my mortgage with a different company for about 17 years. never missed a payment. i pay all my bills on time. cenlar bought my mortgage and in 2 of the last 8 months cenlar has not received my payment. This month i paid 14 bills mailed them in the same week and only cenlar did not receive theirs. i make about 30 payments/month and coincidentally in the last 8 months, 2 checks mailed to them did not arrive there. what are the odds of that happening? all else arrived as they should
for employees over there: have others had the same complaints; what controls do you have to ensure nothing is lost or caught up in something else?
So i'm wondering is anyone else having any issues with Cenlar supposedly not receiving your payments?
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Tammy39
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Mar 22, 2012
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Bad business practice
I have found out another thing Cenlar likes to do when they think that you are behind on your payments. They like to have someone come to your house, and they are sneaky about this, tell you to "call your mortgage company", give you an envelope with a number to call that doesn't work (its a number for a Verizon conference line) and then take a picture of your house. I have contacted the local police about someone taking pictures of my house and they really blow it off stating that taking pictures of someone's house is not illegal. Really? I have teenagers, one of which is a girl. What if by some chance when these assholes took a picture and my daughter was in her room where the window is in the front of the house, was getting dressed or undressed? But this is ok? If this were to happen, do they have any idea what kind of shit storm there would be coming from myself and her father? They just did this the other day and we called Cenlar to ask what this was all about and they stated that we are 60 days past due, really? We first talked to a "Jessics" who was from Bangladesh or something...Jessica? yeah sure, but then got her supervisor and he called us a liar stating that for all he knows we could have mailed the payment yesterday and said we sent it last month. I overnighted my last two and have confirmations, DUH!!! I have got the whole "we didn't receive your payment" thing before where they said it got lost in the mail. More than once. I'm tired of putting stops on these checks just to have to mail them again. And if you overnight them it costs almost $40.00. I have read about people making online payments, where? I do not have that option. I really miss TB&W. Never had one single problem with them...EVER!!! Nothing but problems with Cenlar ever since every month. I have reported these idiots to soooo many organizations with no avail. If you are on Facebook, they have a group "Homeowners Against Cenlar" to join. Someone has contacted the Chicago News Investigative Team (Pam Zekman) about this. However, I did the same thing over a year ago with no response I hope she has better luck. I have put complaints on another complaint board about Cenlar and have saved all of the comments I have received. I am thinking about printing up every single complaint I can find to submit to someone...anyone who will listen. This Has To Stop. I have seen a few good comments about Cenlar and they are all by Cenlar employees. Ha!! Alot of people, including myself has stated that someone needs to do something...well we all need to get together and do it.
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Barbara M
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Oct 9, 2013
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CENLAR
CENLAR is a corrupt and unscrupulous company that needs to have as many lawsuits and documented complaints filed agsinst them as possible. Use the names of everyone that works for them you can in the complaints. Also anyone having an issue with them should file written complaints with both their senators and local congressional representatives and file complaints with city leaders as well. Additionally, file complaints with your state attorney general, and regional office of the federal reserve. File complaints with banking and commerce commities of congress. The more formal complaints and trouble that citizen can make for them and their emploees the better. Type out your complaints, send them to every agency you can. Do it in groups as well if possible, follow up with calls, letters and emails to document it with all agencies and representatives to hold them accountable to respond. If there are any news reporters that handle consumer fraud and abuse use them and write complaints to them as well. The more documented complaints the better. In time some law firm may realize they can make money representing the public in a class action lawsuits. Invest the time, don't stop, keep writing even if the agency says they can't help, overwhelm them with complaints, and keep every response you get. Forward them to the the Whitehouse and President, let him know how we are being bullied, abused, extorted, victimized by a company that is handling government backed loans, and operating with government endorsement. Hold everyone accountable in writing. And don't give up, dont stop fighting, it may seem like we are getting nowhere but if we all keep chipping away, the criminal house of CENLAR will fall.
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lovessnakes886
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Dec 25, 2013
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cenlar lying & corruption
Once you get your mort. w/ Cenlar-you will be paralyzed. You will not be able to buy or sell. You will have no control over your payments, even though you have a contract-signed & notarized it makes no difference. It's always w/ some other bank-so they can't do anything, and you can't do a thing about it. Either they own you or India will. While Cenlar should be drawn & quartered, nothing & it seems no one, can touch them. State & federal agencies are always wondering why. Does anyone know why Cenlar is untouchable!!! I'm being VERY kind w/ them today!
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built97
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Jun 14, 2014
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CENLAR
WOW. I can see that I'm not alone. Cenlar has been my worst experience in dealing with a large company. First, they ding my credit after sending me a letter stating that they would not. I work for the government and we went into sequestration. Cenlar played their part by saying that they would work with me since it was only temporary. I signed their agreement and they still reported me. They didn't care at all and when I tried to ask them of why they reported me, all the sudden my line was disconnected. No resolution was ever received. Now I am going through the process in restoring my perfect credit which they ruined. So, the logical thing to do was to get rid of them. So I did. I got a new mortgage with SDCCU. My nightmare did not end there, they of course held onto my escrow reserves for nearly half a year. I just can't believe that they are still in business.
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