Casteel Heating & Cooling |
| United States, Georgia |
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Consumer reviews about Casteel Heating & Cooling |
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Scott V Davis
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Mar 28, 2012
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Poor Customer Service, High prices
Welcome to the club. My technician short changed me on my cleaning when I turned down the chem bath (extra money). He said the unit could use it. I asked him to do the cleaning without the chemicals, as that was included in the fees for my visit. The tech acknowledged that he would clean the unit normally (ie. with the hose only), but he did not do this. I thought I could trust him, so I left him to do it, but when I examined the unit after he left I was suprised to see that the unit was not cleaned. If he took the hose to it, he did about 5% of what he should have, as the majority of the unit was still caked with dirt. *I* had to clean the unit, which I proceeded to do, and removed all the dirt in about 10-15 minutes of hose spraying. Then I complained and a rep asked me to call him back. The rep tried to convince me that I got exactly what I should have gotten because the unit needed a chem bath. Excuse me, but when does turning down the chem bath make it okay to not clean the unit regularly? I was aghast that the rep though he could even pull that line of crap on me. I've attached a pic of my unit after the "cleaning" job so you can judge for yourself.
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Scott V Davis
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Mar 28, 2012
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Poor Customer Service, High prices
Here's the pic...
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Scott V Davis
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Mar 28, 2012
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Poor Customer Service, High prices
Hmm, it seems there's a problem with posting pics.
You can see the pic on my FaceBook wall, Username = merwinsson.
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