Buckle, Inc. |
| United States, Mississippi |
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Consumer reviews about Buckle, Inc. |
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say no to the buckle
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Feb 15, 2012
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This Company Sucks
The buckle employees attack like sharks when you come, but once they have your money they are rude and snotty. They bombard you like no other store I know. It's not simple good customer service, it's very annoying and more like a vulcher circling for the kill. Once they get you in the dressing room they continually bring you higher and higher priced clothes and when you tell them that they are too expensive they won't listen. Smooth!! Like we don't know what your doing. Very manipulative!!! Then when you have to make a return they get really snotty and will give any and every excuse why it's not their fault. My husbands $42 "Filter" T-shirt had tiny holes show up after a couple weeks of owning it. He wore it 2x's just to go out to dinner so it wasn't even washed. Hung in his closet and the next time he wore it I noticed these little holes in the front. When I went to The Buckle the manager told me that because it was worn he couldn't take it back. Well I'm not gonna know there is an issue with the fabric til' it's worn. I can buy a cheap $10
T-shirt on vacation and have it for 15 years with no problem, but the expensive clothes from The buckle are ready to throw away in 2 weeks. Now my son bought a pair of Rock Revival jeans and paid $158. He wore them once and on the second time somebody told him his zipper was down, when he looked he noticed that the zippers stitching was totally coming apart. We immediately called the store manager to make sure there wasn't going to be an issue with a return and once again she was really short, snotty and hesitated and said she would have to look at them first. If this is how they treat the people that shop there then you we are done shopping at the buckle. I spend way to much and am way to fair to be treated like that. They sure were happy when we left the store with $450 in merchandise. Everything that we have from that purchase with tags on is going back. Change how you treat your customers!! You serve the customers...Remember that! I think you've lost your way with customer service and your greed has gotten the best of you. Customer service not company service.
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say no to the buckle
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Feb 15, 2012
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This Company Sucks
I toatally agree! I am in Michigan, so this is a company wide problem. I am not shopping there any more either. They act like you are lucky they let you give them your money. I can give anybody my money. I choose that, not you. And I choose not to shop the buckle anymore. simple fix to the problem really.
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